Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Cloud Technology Support Manager

Phoenix, AZ

Cloud Technology Support Manager (Accenture LLP; Phoenix, AZ): Accenture LLP has multiple openings for the position of Cloud Technology Support Manager in Phoenix, AZ to collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components. S/he will perform the following duties: estimate future business specific requirements and build artifacts; design and develop technical solutions to complex applications requirements; provide estimations and determined project costs, document design specifications, provide technical guidance and drive on troubleshooting of systems to meet user needs; provide expertise to ensure successful solution design and delivery, estimate, design and determine project costs; document design specifications implementation and agile support to provide technical guidance and drive on troubleshooting of systems to meet user needs; document guidelines for implementing secure systems to customers and monitor system operation to detect potential problems; conduct issue resolution for emergency fix; recommend tools and process improvements where necessary, identify, escalate system deficiencies and agree to development deadlines with leadership; provide guidelines for implementing secure systems to customers and monitor system operation to detect potential problems; manage customer escalations and work with the delivery teams to maintain a high level of customer satisfaction; evaluate current or emerging technologies to consider factors such as cost, portability, compatibility, or usability; provide technical guidance or agile support for the development or troubleshooting of systems, and identify system data, hardware or software components required to meet user needs in agile and waterfall methodologies; deploy software update for global regional environment; develop contingency plan for seamless business operations whenever servers or applications are impacted; and improve performance and reliability, and adapt the Software to changes in environment in accordance with the change management process.

Want more jobs like this?

Get Software Engineering jobs in Phoenix, AZ delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Read more of the job description

Read Less



This position requires at least a bachelor's degree, or its foreign equivalent, in Computer Science, Information Systems/Technology, Engineering (any), or in a closely related field, plus 6 years of progressively responsible post-baccalaureate experience as a Team Lead, Senior Software Engineer, Support Engineer, or in a related IT position. This position also requires the following professional experience: 6 years of experience in implementing, configuring and managing Microsoft Collaboration Suite: Microsoft Teams, Microsoft OneDrive, Microsoft SharePoint Online, Microsoft SharePoint Server and migration of data to SharePoint; 6 Years of experience designing and configuring Cloud Infrastructure using Microsoft Azure, Microsoft 365, Windows PowerShell; 6 years of experience designing, configuring and managing Microsoft SQL Server instances; 5 years of experience creating Enterprise Architecture deliverables; 3 years of experience designing, configuring and managing Cloud Hybrid Search implementations; and 1 year of experience designing, configuring and managing Microsoft Power Automate, PowerApps, Microsoft Flow implementations.

Telecommuting is permitted for this role; need to reside within a reasonable commuting distance from the assigned Accenture office.

Applicants who are interested in this position should click the APPLY button



What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Job ID: AccentureInc-R00024701
Employment Type: Other