In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology.

The Key responsibilities for this role are as follows:

• Lead a 15 member global operations team delivering client facing white glove customer support for HR operations, business transactional operations and reporting to clients across various business areas,
• Ensure right coordination between Accenture teams across locations
• Conduct root cause analyses, provide periodic metrics reporting, and align service delivery towards improving overall business metrics
• Successful service delivery, SLA achievement and high level of operational service delivery.
• Provide Service reporting and sponsor service delivery meetings.
• Solve operational escalations, front end with client stakeholders on operational issues and new implementations
• Front end with the client project team and help develop new solutions, processes, tools and enablers as necessary to support end client needs and requirements on an ongoing basis.
• Direct deployment of analytics and lead innovation on operating model, training methodologies, business metrics measurements and reporting.
• Drive process mapping, documentation, efficiency projects,
• Facilitate hiring, mobilization, onboarding, training and knowledge transfer for new joiners with execution support from process SME
• Support development of intake templates, documentation,
• Identify and deliver productivity savings through automations and process improvements
• Design, develop and present metrics, reports and analyses to measure operational performance and related business outcomes
• Establish effective governance with client operations stakeholders, internal leadership and offshore delivery teams to ensure noiseless delivery and continuous improvement
• Analyze patterns and trends in data and help drive continuous process improvements and improvements in client satisfaction and customer experience

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Qualifications

Basic Qualifications:

• Bachelor's degree and 2 years of operations delivery experience or Minimum 6 years of operations experience in service delivery to clients, or internal operations teams including Customer Support, Business Data management, and/or Content Management
• Minimum 3 years of experience leading teams of 10 or more members

Preferred

• 2 years experience in customer experience design
• Process Consulting or Analytics experience
• Experience working with global teams
• Excellent communication and client management skills
• Strong analytical skills and demonstrated proficiency in developing and deploying analytical solutions
• Ability to lead and work in a fast paced, dynamic, and global environment.
• Strong background in KPI Dashboards development and automation and information systems management
• Proficient in MS Office and/or Google Suite.

As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $75,600 - $122,799 } and information on benefits offered is here.

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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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