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Client Service Delivery Manager

3+ months agoBerwyn, PA

We Are:

Accenture is one of the world's leading providers of sourcing and procurement services, we help our clients architect, build and operate high performance procurement organizations through our global and flexible solutions. At Accenture, we partner with forward-thinking business leaders of the world's most dynamic companies, to transform procurement and drive sustainable changes to their cost structures.

As one of the leading procurement Business Process Services specialists, Accenture excels at helping companies build the foundation for long-term growth. We are committed to delivering exceptional service through our exceptional people, and as an employee you'd enjoy a fulfilling career in an innovative environment where challenging and interesting work is part of daily life.

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Accenture people build careers in four different areas of our business: Consulting, Technology, Business Process Services and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

Business Process Services professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process services, including finance and accounting, procurement and human resources. Depending on the role, Business Process Services professionals may be based at a client's office or in one of Accenture's 50 delivery centers around the world.

You Are:

Accenture is seeking a Client Experience Lead to serve one of our clients as the day-to-day Procurement leader, providing leadership and operational management to ensure that the account team consistently meets and exceeds customer expectations. The Procurement Client Experience Lead engages with the client to align on program objectives, business drivers and desired outcomes while focusing on all program activities related to the commercial account, including execution of commitments, revenue cost of program and profit.

The Work:
  • Develop an in-depth understanding of the customer's business, structure, challenges and requirements within the context of the customer's business sector
  • Manages internal and external resources to optimize client impact within project budget, timeline and deliverables and agreed upon scope
  • Ensure client satisfaction through project delivery
  • Effectively manages complex project in ambiguous environment
  • Assist with creating and closing proposals generated by leadership
  • Assist throughout the sales process, as required
  • Develop senior client relationships in order to influence services sales opportunities
  • Responsible for contributing to knowledge capital Communication Skills
  • Communicates to resolve issues and problem solves with internal and external customers
  • Translates ambiguous communication into clear and precise language Analytical Capability
  • Responsible for determining data collection requirements and creating concrete analysis from ambiguous requests, based on customer needs
  • Responsible for driving succinct analysis from multiple data loads
  • Leadership- Responsible for supervising teams of 7+ employees
  • Mentor junior associates to developing sound analysis and evoking critical thinking ability
  • Demonstrated ability to lead client Commercial Capability
  • Develops strategic relationships developing an advisor relationship
  • Supports new sales efforts by participating in orals
  • Play a key role as the leader of a high-impact customer relationship in setting and communicating the strategic direction of the account
  • Advance a portfolio of skills that will support continued career growth, including program management, communications, negotiations, customer relationship management, issue identification and resolution, and business development
  • Operate in a team-oriented management role, while growing technical capabilities, with a highly visible impact and value to the company and the client
  • Advance skills around fiscal responsibility and financial management
  • Develop relationships and work directly with senior executives and stakeholders within a major client organization
Read more of the job description

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Here's What You Need:
  • A Bachelor's Degree
  • Minimum of 8 years of program management experience in a corporate and/or professional services (consulting, i.e. Big 4 or niche) environment
  • Minimum of 6 years of Consulting experience at manager level or above
  • Minimum of 6 years in leading procurement or sourcing engagements
Bonus Points:
  • MBA or Master's degree and/or PMP certification strongly preferred
  • Excellent communication, organization/time management and problem-solving skills
  • Demonstrated ability to forge meaningful relationships with key Stakeholders
  • Demonstrated ability for to lead successful change management efforts
  • Adaptable management style to conform to the varied corporate cultures and organizational structures of clients and internal organizations
  • Knowledge of supply chain or procurement experience is a plus
  • Knowledge of procurement operations is a plus
Travel Requirements:
  • Ability to travel 50% of the time
As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $90,900 - $153,299 and information on benefits offered is here.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Job ID: AccentureInc-9425205
Employment Type: Other