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Accenture

Application Support Manager

Rogers, AR

Application Support Manager (Accenture LLP; Bentonville, AR): Accenture LLP has multiple openings for the position of Application Support Manager in Bentonville, AR and the job duties are as follows:

  • Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.
  • Drive incident, issue, and outage management, investigation, and restoration.
  • Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
  • Schedule, track, and facilitate acceptance of changes to the production environments by using the applicable processes.
  • Operate IT production services according to Service Level Agreements (SLAs).
  • Provide operational support, ensuring production systems and devices are online and available.
  • Identify and assess complex problems and create solutions that require in-depth evaluation of variable factors and will be implemented by the team.
  • Act independently to determine methods and procedures on new assignments.
  • Make decisions that impact the team through regular consultation with senior management.
  • Adhere to strategic direction set by senior management.
Read more of the job description

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Qualifications

BASIC QUALIFICATIONS:

Must have a bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering or related field, plus 6 years of experience (of which 5 years must be progressive post-baccalaureate) in the IT consulting industry.

Of the required experience, 6 years of experience must be in each of the following:
  • Multidimensional data modeling using LSA++, including datasource enhancements, creation of aDSOs, cubes, and necessary ETL for the EDW;
  • BW and BO/BOBJ report and analytical tools, including at least two of the following: BEx queries, Web Intelligence (WebI), Analysis for OLAP, Lumira Design, or Lumira Dashboards;
  • Managing data loads and building and monitoring process chains; and
  • All aspects of the SDLC including requirements, design, development, testing, deployment, and production support.
Of the required experience, 4 years of experience must be in HANA data modeling and BW on HANA objects, including at least two of the following: Composite Providers, aDSOs, HANA views, Calculation Views, Open ODS Views, or HANA SQL and stored procedures.

Of the required experience, 3 years of experience must be in supporting a large data warehouse with high data volumes and database growth.

Must have willingness and ability to travel domestically up to approximately 75% of the time to meet client needs.

To apply, please click the 'APPLY' button.

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Job ID: AccentureInc-R00008377
Employment Type: Other