Position Overview:

• Ensure stability and availability of critical applications in Enterprise Experience Technology Global Human Resources portfolio.
• Identify possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicate effectively with development and internal business operations teams.
• Identify vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
• Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
• Take ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
• Perform analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.
• Responsible for completing application management and governance deliverables.
• Resolve complex issues.
• Consult with end users to determine optimal configuration of equipment and applications.
• Work on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
• Exercise judgment within defined procedures and practices to determine appropriate action.
• Should have increased awareness and exposure to basic technical principles, concepts and techniques.
• Participate with management in the development of technology products, service standards and development efforts that impact the client/business area.
• Serve as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
• Provide the client areas with technology products and service alternatives that improve the production services environment
• Perform level 1 and level 2 production support activities consisting of Incident Management, Change Management, Problem Management and Knowledge Management.
• Coordination of maintenance activities, overseeing change requests, and performing post implementation validation, monitoring jobs, production validation after patching, and coordinating resolution of all incidents.

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Qualifications

Minimum Qualifications:

• Minimum 3 years Hadoop experience
• High School Diploma or GED

As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $39,300 - $71,499 and information on benefits is here

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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

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Requesting An Accommodation

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Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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