Systems Engineer III

AAA Club Alliance is hiring for a System Engineer lll to join our team! The Systems Engineer role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by deploying, monitoring, securing, supporting, and optimizing all assigned networked software/services and underlying infrastructure. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.
Why Join AAA?

To the qualified candidate, we offer:

• A competitive salary , depending on experience.
• Eligibility for Annual Bonus Plan
• Comprehensive benefit package including, but not limited to: 3+ weeks of Paid Time Off during the first year, 401(k) plan with a company match, Health & Life Insurance, Tuition Reimbursement, and a complimentary AAA Premier Membership.

• Collaborate with IT teams to ensure smooth and reliable operation of assigned software/services and systems for fulfilling business objectives and processes.
• Assist in working with executive & business line team members, decision makers, and stakeholders to define business requirements/goals and to identify/resolve systems issues.
• Participate in the design and deployment of assigned applications or services as well as enhancements to existing applications, software, and operating systems.
• Participate in cost-benefit and return on investment analyses for proposed systems to aid in management making implementation decisions.
• Work closely with Systems Infrastructure Architect in planning/implementation of systems solutions.
• Delegate tasks to more junior team members.
• Serve as mentor to more junior team members.
• Conduct research on software and systems products to assist in justifying recommendations and to support purchasing efforts.
• Interact with vendors, outsourcers, and contractors as needed to secure system-related products and services.
• Establish and maintain cooperative and supportive relationships with those contacted in the performance of required duties.
• Resolve any assigned work problems, incidents, changes or project tasks within assigned SLA. Ensure all assigned tasks are appropriately updated within ITSM platform.
• Repairs and recovers from hardware or software failures with necessary urgency. Communicates and coordinates with affected users or clients during outage through established pathways.
• Gauge the effectiveness and efficiency of existing systems/services; assist in development and implementation strategies for improving or further leveraging these systems.
• Perform server security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
• Ensure system connectivity of all servers, shared software/services, and other applications.
• Assist in creation and maintaining of documentation as it relates to systems configurations, mapping, processes, and service records.
• Ensure compatibility and interoperability of in-house computing & operating systems.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Provide orientation and training to end users as needed for new applications/services.
• Acknowledge and abide by Information Security Policies.
• Participate in PCI Compliance, including providing evidence for quarterly and yearly audits.

• Bachelor's degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field and minimum 5 years of technical work experience.
• At least two current certificate in systems related hardware/software and/or documented technical training in systems disciplines
• Ability to work in a team-oriented, collaborative environment.
• Excellent software & hardware troubleshooting experience.
• Extensive support experience with company applications.
• Working technical knowledge of current Operating System (Microsoft and/or Linux) deployment & support.
• Excellent project management skills.
• Excellent written, oral, and interpersonal communication skills.
• Excellent documentation skills.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and creative problem-solving abilities.
• Expert in three or more areas: directory services (Active Directory, DNS, DHCP), server operating systems, email, virtualization platform(s), shared storage administration, and any Enterprise services solutions.
• Works closely with Systems Infrastructure Architect in planning/implementation of systems solutions.
• Delegate tasks to more junior team members.
• Serve as mentor to more junior team members.
• Innovative, strategic and highly connected to corporate vision & goals.
• Able to prioritize and execute tasks in a high-pressure environment.
• Proven experience in contributing to implementation of software systems, applications, and related products.
• Proven experience with systems planning participation, security principles planning/implementation, and general software management best practices.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.