Resource Planning Supervisor

Are you ready for a new career move with AAA?

Come join our Automotive Services Department as a Resource Planning Supervisor where you will be responsible for leading and motivating a multi-site team whose focus will be forecasting and scheduling for all Fleet & Fleet Dispatch locations.

What we can offer you:

• A competitive salary $50,000 - $60,000/year, depending on experience
• Over 3 weeks of Paid Time Off
• 8 Paid Holidays
• 401(k) plan with company match up to 7%
• Medical, Dental, Vision and Prescription Coverage
• FREE Life Insurance
• FREE AAA Membership
• Tuition Reimbursement

• Identify and utilize workforce management (WFM) software (or alternatives as needed)
• Ensure that all scheduling records/changes are accurate, up to date, and communicated in a timely manner to the appropriate parties in Fleet.
• Actively communicate with Fleet Management and Fleet Dispatch management to fully understand business needs and staffing challenges. I
• Identify and recommend to Fleet management short and long-term needs for additional resources as determined through analysis of staffing trends to ensure performance targets are met.
• Manage the vendor relationship with Fleet Management Team to ensure satisfaction with services.
• Work with Fleet management to maintain accurate inventory of trucks and equipment and makes recommendations for additions as determined by staffing trends and data.
• Create and disseminate various reports for use by Fleet Management.
• Analyze trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation.
• Use Workforce Management software to produce holiday and seasonal staffing needs and staff schedules.
• Conduct analysis for days when all business line service goals are not achieved and provides a detailed post mortem that identifies root cause.
• Other duties as assigned.

• Associate or Bachelors' Degree in Business Administration; equivalent combination of education and experience considered in lieu of degree.
• 5+ years of experience in a fast-paced telephone/dispatch operation center.
• 1 year of experience in a supervisory, coaching or leadership role.
• Valid driver's license with a satisfactory driving record.
• Proficient with the use of workforce management software.
• Fundamental knowledge of/or experience in workforce operations.
• Strong organizational, problem-solving and communication skills to enable accurate completion of assignments and effective interaction with others.
• Effective interpersonal presentation skills.
• Proficient in the use of Microsoft Office products.
• Demonstrated proficiency in analytical, organization, communication, planning, and problem solving skills.
• Ability to work independently, lead and provide guidance to others.
• Willingness and ability to travel to assigned offices as needed.