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AAA Club Alliance

Resource Planning Supervisor

Philadelphia, PA

Are you ready for a new career move with AAA?

Come join our Automotive Services Department as a Resource Planning Supervisor where you will be responsible for leading and motivating a multi-site team whose focus will be forecasting and scheduling for all Fleet & Fleet Dispatch locations.

What we can offer you:

  • A competitive salary $50,000 - $60,000/year, depending on experience
  • Over 3 weeks of Paid Time Off
  • 8 Paid Holidays
  • 401(k) plan with company match up to 7%
  • Medical, Dental, Vision and Prescription Coverage
  • FREE Life Insurance
  • FREE AAA Membership
  • Tuition Reimbursement
What you will be doing:
  • Identify and utilize workforce management (WFM) software (or alternatives as needed)
  • Ensure that all scheduling records/changes are accurate, up to date, and communicated in a timely manner to the appropriate parties in Fleet.
  • Actively communicate with Fleet Management and Fleet Dispatch management to fully understand business needs and staffing challenges. I
  • Identify and recommend to Fleet management short and long-term needs for additional resources as determined through analysis of staffing trends to ensure performance targets are met.
  • Manage the vendor relationship with Fleet Management Team to ensure satisfaction with services.
  • Work with Fleet management to maintain accurate inventory of trucks and equipment and makes recommendations for additions as determined by staffing trends and data.
  • Create and disseminate various reports for use by Fleet Management.
  • Analyze trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation.
  • Use Workforce Management software to produce holiday and seasonal staffing needs and staff schedules.
  • Conduct analysis for days when all business line service goals are not achieved and provides a detailed post mortem that identifies root cause.
  • Other duties as assigned.
What we need from you:

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  • Associate or Bachelors' Degree in Business Administration; equivalent combination of education and experience considered in lieu of degree.
  • 5+ years of experience in a fast-paced telephone/dispatch operation center.
  • 1 year of experience in a supervisory, coaching or leadership role.
  • Valid driver's license with a satisfactory driving record.
  • Proficient with the use of workforce management software.
  • Fundamental knowledge of/or experience in workforce operations.
  • Strong organizational, problem-solving and communication skills to enable accurate completion of assignments and effective interaction with others.
  • Effective interpersonal presentation skills.
  • Proficient in the use of Microsoft Office products.
  • Demonstrated proficiency in analytical, organization, communication, planning, and problem solving skills.
  • Ability to work independently, lead and provide guidance to others.
  • Willingness and ability to travel to assigned offices as needed.
AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Job ID: AAAMidAtlantic-21598
Employment Type: Other