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AAA Club Alliance

Insurance Customer Service Representative (Work from Home)


AAA Club Alliance is seeking an experienced Insurance Customer Service Representative for our Insurance Call Center. This position is responsible for handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. May provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. Property and Casualty insurance license required

Opportunity to work from home; however, candidates must live within our territory

Work Schedule: Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturday's with team. Saturday hours would be 9 a.m. to 3 p.m.

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What we can offer you:
  • A competitive hourly rate; depending on experience and salary zone.
  • Eligible for Annual Merit Increase
  • Comprehensive Health benefits package including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings
  • Nearly 4 weeks of paid time off accrued during the first year
  • Paid time off to volunteer
  • Tuition reimbursement
  • 401(K) plan with company match up to 7%
  • Free AAA Premier Battery Membership
What you will be doing:
  • Contact policyholders from the agencies existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal. Review and update policy to enhance retention and better meet the needs of the consumer. Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance. Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
  • Receive and respond to calls and emails received by the insurance service center documenting all activity (changes to policy, coverage options, recommendations and cross-selling) in EPIC.
  • Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service. Provide quotes on endorsements as requested.
  • Identify opportunities to apply discounts, processes insurance verification forms for insured, and acts as liaison for information exchange between customer and insurance companies.
  • Process changes to policies within EPIC as well as submits changes to specific companies. Follow up with company to ensure change requests have been processed in a timely manner.
  • Review policy information and references company specific claims procedures to assist insured in filing claims.
  • Mail insured documentation to be signed and returned as necessary. Follow up to ensure documentation has been returned in a timely manner from member/customer.
  • Recognize cross sell opportunities (membership and insurance) and obtain quote information.
  • Other duties as assigned
What we need from you:
  • High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment.
  • Property and Casualty insurance license required
  • Membership license preferred and/or ability to obtain within 90 days of employment.
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AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Job ID: AAAMidAtlantic-22071
Employment Type: Other