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AAA Club Alliance

Insurance Compliance & Quality Assurance Coordinator (Work from Home)


AAA Club Alliance is hiring for a Insurance Compliance & Quality Assurance Coordinator to join our dynamic Insurance QA team! The incumbent in this position would be responsible for multiple varied Insurance Agency policyholder data elements accuracy, quality control, sales and service compliance and support related functions; Audit insurance applications, documentation and daily transactions for Club and Carrier defined compliance standards; Process policy corrections, system suspense updates and agency management system coding. This position requires an active Property & Casualty License

Opportunity to work from home; however, candidates must live within our territory

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AAA is a great place to work. We provide a stable working environment with challenging and exciting career opportunities. To the qualified candidate, we offer:
  • A competitive base hourly rate; depending upon experience.
  • Paid Time Off (almost 4 weeks within the first year)
  • 8 Paid Holidays
  • 401(k) plan with employer match up to 7%
  • Medical, Dental, Vision and Prescription coverage
  • FREE AAA membership (inclusive of product & service discounts)
  • FREE Life Insurance
  • An in-house training program - The Insurance Learning Academy
Minimum Qualifications:
  • High School Diploma or equivalent.
  • 2 years of experience within the insurance industry, including insurance underwriting preferred.
  • Licensed Agent - Property and Casualty (required)
  • Life Insurance license (preferred)
The ideal candidate will be:
  • Proficient desktop computing skills; thorough knowledge of the Microsoft Office suite software and experience in effectively using Microsoft Word, and Excel to create documents and reports.
  • Excellent attention to detail, as demonstrated by regularly verifying all work thoroughly to ensure accuracy.
  • Demonstrated ability to track, organize and prioritize workload and request resources and information as needed.
  • Working knowledge of underwriting construct.
  • Knowledge of customer service delivery systems.
  • Ability to work autonomously and interact with multi-levels and departments.
  • Ability to manage multiple priorities while meeting multiple deadlines.
  • Ability to meet departmental attendance standards, work weekends and overtime as necessary.
  • Excellent analytical, technical and written/oral communication skills.
  • Excellent problem-solving ability.
  • A high degree of professionalism and integrity.
The primary functions of the job are:
  • Audit new and renewal applications and policy submissions for completeness and accuracy.
  • Responsible for auditing agent and carrier policy transactions. Ensure that insurance policies are issued in accordance with individual Agency, Carrier and organizational guidelines; in compliance with existing regulatory standards.
  • Process policy updates and endorsements via Carrier proprietary system; documenting and communicating changes with sales agents and agency management system entries.
  • Assist Compliance & QA Specialist with monthly reports documenting errors and findings to the appropriate agent and manager.
  • Identify and provide potential Error and Omission issues to Comp/QA management.
  • Process corrections and re-entry of data inconsistencies, all systems and applications.
  • Complete monthly reports from Management and Agency Administration.
  • Maintain documentation for routine audits by management and carriers.
  • Maintain current with all agency and carrier compliance.
  • Identify, resolve and update policies left in agency systems suspense.
  • Provide monthly referrals to improve membership sales, insurance product sales, and driving school registrations.
  • Provide backup phone coverage for insurance calls.
  • Utilize automation capability to perform all functions.
  • Protect and maintain account files and department records in accordance with Agency and Carrier regulatory compliance requirements.
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AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:
Admin - Clerical

Job ID: AAAMidAtlantic-21936
Employment Type: Other