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AAA Club Alliance

Insurance Compliance & Quality Assurance Associate (Work from Home)


AAA Club Alliance is seeking an Insurance Compliance and Quality Assurance Associate (entry level) to join our team! This position will assist the Compliance and Quality Assurance team in evaluating insurance applications and daily transactions for Club and Carrier defined compliance standards. Assigns leads from all distribution channels. Sells Club Memberships. Processes non-download carrier new business policies, renewals and amended declarations pages for all lines of business. This is a great opportunity for those who are interested in a career in the insurance industry.

This is a work from home position but candidates must live within our territory

What we can offer you :

  • A competitive base hourly rate; depending upon experience.
  • Paid Time Off (almost 4 weeks within the first year)
  • 8 Paid Holidays
  • 401(k) plan with employer match up to 7%
  • Medical, Dental, Vision and Prescription coverage
  • FREE AAA membership (inclusive of product & service discounts)
  • FREE Life Insurance
  • An in-house training program - The Insurance Learning Academy
What we need from you:

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  • High school diploma or equivalent.
  • 2 years of customer service experience in the Insurance industry.
  • Personal lines license preferred.
The primary duties of the Insurance Compliance and Quality Assurance Associate are:
  • Assist with review and processing of Non-download new, renewal and endorsed business applications in order to meet Agency and Carrier defined guidelines.
  • Process incoming mail and lead distribution from various channels and systems.
  • Update and process pre-month-end new business EPIC coding and maintenance.
  • Process daily download files in suspense.
  • Performs general clerical duties including typing, correspondence and data entry within the Agency, Club and Carrier systems.
  • Protect and maintain account files and department records in accordance with the Agency and Carrier regulatory compliance requirements.
  • Complete monthly reports from Agency Accounting.
  • Receives incoming calls concerning club products and member services.
  • Sells Club Memberships, as warranted.
  • Perform special assignments throughout the department, as warranted.
  • Review various data elements as required to maintain integrity of the system.
  • Complete related tasks in support of the department as directed.
  • Other duties as assigned.
Quality Assurance, Insurance Quality, Insurance Compliance, Insurance Customer Service, AAA Insurance, Entry Level Insurance, P&C, Data Entry, Insurance QA

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:
Admin - Clerical

Job ID: AAAMidAtlantic-21855
Employment Type: Other