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AAA Club Alliance

Customer Service Rep. - Sales (PT, FT, Work from home)

Glen Burnie, MD

AAA is hiring sales-driven, customer focused individuals to join our dynamic Member Services Call Center team! In this role, you'll demonstrate a commitment to enhancing our Member Value by providing exceptional service in a fast-paced, high-volume call center environment. In addition to your hourly base pay, you'll have control over how much you earn through our monthly commission plan while being provided the support you need to achieve your goals. If you want to join an organization that rewards hard work and excellence, AAA is the place for you!

Position Details: Part Time and Full time work from home positions available!

Virtual Training Requirements:

  • Start Date of October 11th
  • Training: First 5 weeks, Monday - Friday, 9:00am - 4:30pm
  • Computer pickups will occur the week before training starts in our office
  • Home wired internet and quiet work space required
Schedules After Training:

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  • Flexible options available, 3, 4, or 5 days per week
  • 24-37.5 hours per week
  • 1 weekend day per week is required as part of your schedule.
  • Schedules with be a mix between day and early evening
What AAA will provide you:
  • $14.50 base pay hourly
  • 8% shift differential for evening work
  • Monthly commission plan (Average earnings are $350 - $500)
  • Comprehensive health care plan (FT only)
  • 401(k) plan with company match
  • Wellness and Health Advocate Programs
  • Accrued paid time off yearly
  • Tuition Reimbursement yearly
  • Child & Family care benefit
  • Paid time off to volunteer
  • Travel discounts
  • Free AAA Premier Battery membership
The Day to Day :
  • Be pleasant, professional, and have a smile in your voice
  • Deliver extraordinary customer service to ensure member satisfaction
  • Answer inbound calls to process new member sales, add-ons, upgrades, automatic renewals and transfers and processing credit card payments
  • Help answer questions about AAA products and services
  • Provide advice about travel, tours, and directions
  • Consistently upsell and cross sell other AAA products and services (discounts, credit cards, insurance, etc.)
  • Help our members in their time of need by taking roadside assistance calls and accurately capturing the details of their needs.
What we're looking for from you:
  • High School Diploma or equivalent
  • Two to five years of sales and customer service experience
  • Strong ability to troubleshoot and multi-task in fast-paced work environment
  • Able to use a Windows based computer with ease
  • Able to secure the appropriate licensing for sales as required
AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:
Customer Service

Job ID: AAAMidAtlantic-22105
Employment Type: Other