Do you have an interest in helping others while working for a company that puts its members first? We are looking for an Assistant Retail Manager who is excited to collaborate with and support the Retail Manager to help enhance the customer experience by leading our associates to success and promoting our Shared Values culture. More specifically:
- A passion for people development with a focus on creating a culture of sales and quality within our store to help our associates meet their goals while ensuring our customers' needs are met during every visit.
- Organizational and time management skills to effectively prioritize the needs of the store and our customers to ensure a high quality associate and customer experience.
- Effective communication skills to ensure the team is informed of current promotions in addition to providing feedback to associates in the form of coaching to help lead them to success.
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- A competitive salary depending on experience
- Quarterly bonus plan eligibility
- Comprehensive health benefits package
- Up to 3 weeks of paid time off accrued during the first year
- Free Health & Wellness Program and Health Advocate service
- Child & Family Care benefit
- Tuition reimbursement & opportunities for career advancement
- Paid time off to volunteer and opportunities to give back to your local community
- Free AAA Premier Battery membership
- Discounts on various AAA products and services, including travel
- 401(k) plan with company match of 7%
- Foster a sales and quality culture by focusing on the achievement of scorecard goals to include revenue growth, sales, and quality standards.
- Monitor and evaluate associate/member interactions to ensure established office goals and objectives are achieved through the selling/cross-selling of appropriate products and services during each customer interaction.
- Partner with the retail manager to ensure performance expectations are set for individuals, assess results, and coach for improvement.
- Manage the day-to-day operations of the retail store in conjunction with the retail manager including service delivery, staff administration, facility maintenance and appearance, purchasing, record keeping, retail product and merchandise management, administrative functions including scheduling, staffing and recruitment and other operational areas of the retail store. When applicable, manage all operations in the absence of the direct, higher level manager.
- Demonstrate and promote a culture of Shared Values and teamwork. Participate on special project teams as needed and represent the retail store, district, or region on company-wide committees or work groups.
- Collaborate with other business lines (Travel, Automotive, Insurance, Quality, etc.) to ensure a positive customer experience in all areas of customer contact. Assist retail associates in serving customer needs to include the investigation and resolution of customer complaints in a timely fashion.
- Prepare and deliver reports as required and ensure the consistent use of analytics to monitor and improve results, and develop plans to enhance operational efficiencies and associate effectiveness.
- Develop external business relationships that generate business for the retail stores and enhance the AAA image in the community. Work with Travel Services and/or Distribution Marketing to coordinate promotional events.
- Bachelor's degree or equivalent.
- Three (3) - four (4) years of business experience which includes at least one (1) - two (2) years of supervisory experience.
- Proficient in the use of Microsoft Office Suite products including Word and Excel and other internet based computer programs.
- Notary Public designation required (within six (6) months from date in position).
- Attainment of Membership and Travel Insurance License is required within six (6) months of job acceptance. Attainment of the Certified Travel Agent (CTA) professional travel designation will be required within two (2) year of acceptance of the position. Attainment of the Certified Travel Counselor (CTC) professional travel designation is preferred within five (5) years of acceptance of the position.
- Knowledge of Department of Motor Vehicle laws is preferred for the retail store's state.
- Must pass state requirements for Tag and Title processing. (in states where applicable)
AAA Club Alliance (ACA) is an equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Management