AAA Automotive Service Advisor

AAA is hiring motivated individuals with automotive technical skills to join our dynamic Car Care Repair Team for our store in Downingtown, PA! Successful candidates demonstrate a commitment to enhancing our Member Value by providing exceptional service and have the drive to succeed with an organization that supports and rewards excellence. To apply, click here proosendaal@aaamidatlantic.com

What we offer:

• A competitive salary of $33,000 to $36,000/year, depending on experience, plus commission and opportunity to double commission!
• Paid Time Off (accruals start on first day of employment) and Paid Holidays
• 401(k) retirement plan with a generous company match
• Medical, Dental, Prescription, and Vision Coverage and Flexible Spending Accounts
• Paid Life Insurance
• Paid training and ASE Certifications and Tuition Reimbursement up to $5,250
• Complimentary AAA Premier level membership (inclusive of product & service discounts)
• Working with an experienced team of professionals in a Brand New spacious, clean, well-lighted and safe work environment with state of the art equipment
• Our CCIT stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round!

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner. Reviews repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Notes the name and the time of approval for all repair/service orders and any additional costs.

• Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as need. Arrange repairs and payment for vehicles that are covered by extended warranty programs.

• Arrange towing and /or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.

• Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explains the information to the customer.

• High School Diploma or equivalent.

• Three years in the automotive industry in a fast paced environment with a proven Sales and Customer Satisfaction Index record.

• Knowledge of automotive technology (mechanics, hydraulics, and basic principles of electricity and electronics) and the ability to communicate same information to the support team, customers and Auto Technicians. ASE (Automotive Service Excellence) Service Advisor Certification is desired.

• Must possess and maintain a valid driver's license, five (5) years driving experience with an excellent record and the ability to operate both automatic and manual transmissions on passenger vehicles and light duty trucks.