1,299 jobs at Infosys

About the role

Join INFOSYS LIMITED' as a full-time Technology Analyst based in Selangor. In this role, you will be providing high-quality, timely and cost-effective IT support and services to our clients. The role involves troubleshooting technical issues, implementing new technologies and processes, and ensuring the smooth operation of our clients' IT infrastructure.

What you'll be doing

Job Scope:

Responsible for maintaining, supporting, and troubleshooting an organization's core IT infrastructure
Serve as the first point of contact for end users seeking technical assistance via phone, email, ticketing systems, and in-person support.
Handle incidents, service requests, and tasks via ITSM platforms (ServiceNow)
Collaborate closely with internal IT teams to ensure system stability and continuous service improvement.
Responsible for user provisioning which includes onboarding and offboarding processes
Provide Level 1/Level 2 technical support for hardware, software and network issues
Responsible for Managing and maintaining all the IT assets and inventory and perform periodic checks
Support patching cycles, antivirus updates, OS hardening and vulnerability management.
Ensure compliance with company IT policies and security standards.
Collaborate with local vendors and internal teams to ensure smooth service and operation.

Job Qualifications:

2-5 Years of experience in IT support and Infrastructure management
Strong working knowledge of Microsoft Windows operating systems and windows server services.
Experience with ITSM processes such as incident, problem, and change management
Strong knowledge in networking concepts, including LAN, WAN, and Wi-Fi troubleshooting.
Basic knowledge in Azure, M365, Intune and virtual environment.
Proven ability to diagnose and resolve hardware and software issues efficiently.
Familiarity with ISO certification, SOC, ITSMS and basic audit readiness
Good problem solving and analytical skills
Strong communication and interpersonal skills with a customer-oriented mindset.

About Infosys

https://www.infosys.com

Size: 10,000+ employees
Industry: Consulting

View company profile

Perks and Benefits

Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby childcare
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Office Life and Perks
- Commuter Benefits Program
Professional Development
- Learning and Development Stipend
Diversity And Inclusion
- Employee Resource Groups (ERG)