Our mission here at The Muse is simple: to help you find your dream job. So, there’s nothing we love more than hearing about it when you do!
Today, we chatted with Richa Teji, who stumbled upon a career that was made for her. Since she started working as a service delivery manager at OpenMarket, she’s already keeping busy—yet she’s the least stressed she’s ever been!
Read below to learn more about her story, then check out OpenMarket’s offices and see how you can land a great new gig of your own.
What were you doing before you landed your new job?
Before OpenMarket, I worked at an accountancy software company managing a support team. After many years in customer service, I realized that I was better suited for a job that focused more on the business and improving the service to our customers from behind the scenes, instead of working with customers directly. I knew it was the right time to make a big change in my career.
What were you looking for in a job?
I was looking for a job in which I could enhance my skills, a role that challenged me with new and exciting opportunities, and mainly a place I was happy to get up and go to every day.
I was actually very selective, because I wanted something that allowed me to bring a lot to the table from the start, so I sought companies that had brand new teams or roles that I could be a part of developing.
What attracted you to OpenMarket when you found it on The Muse?
When I first spotted OpenMarket on The Muse, the first thing I noticed was how it had the perfect balance between fun and work. I don’t have any previous experience in telecommunications, so this was a big decision for me—to step into a business I knew nothing about.
I read about how current and former employees felt about OpenMarket, and all of what I read was positive and resonated with me. And when I saw my specific job advertised, it was like it was written for me. It was exactly what I was looking for, so I knew I had to apply. The rest is history.
Can you tell us a little more about your new role at OpenMarket?
As a Service Delivery Manager, I act as a bridge between our internal teams, from account management and support to sales, legal, and finance, to ensure each of their requests is actioned in a timely manner. I basically help glue all processes together to ensure a smooth, seamless service throughout.
My role really challenges my multitasking skills, as we manage a busy workload of wide ranging responsibilities. I’m also on the lookout for ways to improve the process by evaluating the feedback given by our customers and employees.
What’s something most people would find surprising about working at OpenMarket?
Our team is given the flexibility of working in whichever way suits them best, and the flexible hours and comfortable office environment really help. I believe this is a really important factor in a company—when an employee feels comfortable, they’re able to truly work to their full potential. I’ve definitely found this to be the case at OpenMarket so far.
When we’re not working, we also have plenty of fun events to help the team feel more relaxed. We just had a beer, pizza, and ping-pong Friday!
What’s your favorite part so far about working at OpenMarket?
I loved that I’m never micromanaged and I’m trusted to produce quality work. My manager and colleagues are also amazingly helpful. I know that if I ever need assistance, I can reach out to anyone and he or she will go out of their way for me, even if that means starting work a little earlier or staying later. Overall, I feel very supported here.
Jay Emmet, our general manager, has a quote that’s stuck with me: “Your manager is there to make your life easier, not the other way around.” And I feel that this view and mindset is what has helped OpenMarket employees get to where they are today.
Is there anything you did during your application process that helped you stand out and land the job?
I remember trying to be confident the whole way through, and I think it showed in my interviews. I met with six people in my final interview, and because I’d researched the company inside and out, I had a really good understanding of what they did along with what was expected of me in the role.
What advice would you have for someone who wants a job like yours?
Patience is key. First, you have to make sure you’re applying for roles that you’re 100% happy to accept if you land them. I had to wait months before finding the perfect job, but I’m so glad I stuck it out and waited for one that felt right.
Also, doing your research will help set you apart from other candidates. Do enough of it to understand the company, along with its visions and goals.
My final tip is to check LinkedIn for the candidates who are interviewing you to get a better understanding of their backgrounds. I use to carry out interviews in my previous role, and I always respected candidates that may not have known all the answers to certain technical questions, but had clearly researched the company and were passionate about our work.