Our mission here at The Muse is simple: to help you find your dream job. So, there’s nothing we love more than hearing about it when you do!
Today, we chatted with Kristen Glass, who, after doing a lot of research in her job hunt, finally came across the perfect company for her—and is now a creative services manager at Asurion. Her role not only allows her to use her two biggest strengths in her field, but Asurion’s transparent, driven, and flexible company culture was just what she was looking for.
Tell us about yourself!
For the last 10 years, I’ve worked on creative teams in multiple industries (real estate, health and wellness, and technology), applying marketing and branding best practices while also implementing workflow improvements.
I moved to Nashville from South Florida for my job at Asurion. Nashville is an amazing place to live! There’s so much to do—from going to new restaurants to driving 10 miles outside the city and finding a great hike to volunteering at the food bank. I’ve also always been very passionate about photography, so I’ve started hiking and finding waterfalls all over the state to take pictures of.
What were you doing before you landed your new job?
I was co-managing a creative team at a South Florida health and wellness company. Our team was focused on creating brand strategy for our new product launches and quarterly magazine, creating email graphics, designing the landing page, and company branding.
What were you looking for in a job?
I was looking for a job at a top-ranked company that also offered growth opportunities. My previous company had less than 200 associates in the office, so growth was really limited.
Other perks I was looking for were the ability to work from home and a flexible work and paid-time-off schedule so I could better focus on work-life balance—Asurion offers both!
Is there anything in particular you did during your application process that you think helped you stand out and land the job?
I really focused on the specific job that I wanted and jobs where my qualifications aligned with the role. I knew it would take time, so I made the best of my situation and waited for the “unicorn” job to appear. In the meantime, I created resumes and cover letters specifically tailored to those roles so I would be ready when the time came.
I had ad agency experience and in-house creative team experience, and I wanted to find something that could bring those two skill sets together. Asurion was the perfect fit—I can use my ad agency experience to get our clients the best work, and my in-house creative team management skills to help translate the vision and expedite the creative process.
What attracted you to Asurion when you found it on The Muse?
I was looking for as much content as I could find to stay positive in my job search and learn how to promote myself. From time to time, I would see an article on The Muse on great companies to work for, and Asurion was featured a couple times.
After looking more closely into their Muse profile, I was thrilled to see my job title listed as an open position at Asurion. I was even more excited upon doing a Google search and finding out Asurion really is a dream company—winning an award for one of the “Top Places to Work in Nashville,” being recognized for giving back to its community with the “Hands on Nashville” award, receiving recognition for product innovation via a CES award—and I knew I had to apply.
Learn More About Working at Asurion
What do you do as a creative services manager?
Asurion partners with many of the world’s largest wireless companies and retailers to provide white-labeled products and services. It’s my job to ensure our exceptional in-house creative team produces impactful brochures, videos, banners, webpages, and emails that meet the client’s brand requirements and expectations.
A creative services manager is basically an interpreter between design and marketing. Marketing comes to us with a new strategy, and then I review the creative brief, assign creative teams, set up kick-off calls, create a project timeline, ensure the design matches what the marketing team requested, work with production on shipping and execution of the piece, and follow up on the success of the project.
What’s something most people would find surprising about working at Asurion?
I think a lot of people would be surprised at how transparent Asurion is, despite how big it is. There’s a strong commitment to open communication and keeping employees informed on big initiatives and how the company is performing. This makes the work I do feel more valuable and part of the bigger picture.
What’s your favorite part so far about working at Asurion?
I learn something new every day at Asurion, and I don’t see that stopping anytime soon. The supportiveness of the teams is incredible. People are more than happy from all departments to answer questions and help out. There’s a strong sense of teamwork and collaboration.
What advice would you have for someone who’s stuck in a difficult job hunt right now?
Reframe how you’re thinking about the process—if you’re thinking about it as stressful or as work, you aren’t going to put in your best effort. Understand that it’s a process and it takes time. I was seriously considering six different companies during my job search, and when I spoke to employees at Asurion, I knew I wanted to work there.
In the meantime, learn something new every day. There’s valuable, free content out there—The Muse, being one example! Or, listen to podcasts on your commute—Lewis Howes’ The School of Greatness and The Tim Ferriss Show are two of my favorites.
Here at The Muse, we partner with a lot of great companies to bring you insider looks at their offices and awesome job listings. These employers pay us to be featured on the site, but rest assured that we don't just work with anyone. And when it comes to articles like this, these Muse-worthy brands are featured not because they want to be included, but because their culture, policies, and employee feedback showed us that they deserve to be. Here's to finding the company of your dreams!