Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleThe RoleAs a Customer Technology Advisor in Digital Workplace Services, you will act as a trusted technical advisor to our clients, helping them design, transform, and optimize their modern workplace environments. You will bridge the gap between business objectives and technology solutions, ensuring clients leverage cutting-edge workplace technologies effectively.
What You Will Do- Serve as the primary technical advisor for client Digital Workplace Services strategies and deployments.
- Collaborate with client executives and IT stakeholders to define digital workplace roadmaps and architectures.
- Assess current workplace technology environments and identify opportunities for transformation and automation.
- Design solutions around endpoint management, digital employee experience (DEX), and collaboration tools.
- Guide clients through adoption of modern management tools (Microsoft 365, Intune, Virtual Desktops).
- Partner with sales, delivery, and architecture teams to develop comprehensive technical proposals.
- Provide thought leadership and stay informed on emerging workplace trends and technologies.
Your Future at KyndrylBecoming a
Customer Technology Advisor - Digital Workplace Services at Kyndryl is an excellent gateway to many different paths. You'll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a Senior Project Manager or program manager. There are many different types and flavors of advisor and architect roles, so everyone can find the opportunity that suits them best.
Who You AreWho You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience- Proven experience as a Technology Advisor, Solution Architect, or Consultant in Digital Workplace solutions.
- Deep expertise in Microsoft 365, Enterprise Mobility + Security (EMS), and Intune administration/architecture.
- Strong knowledge of modern endpoint management, VDI/AVD solutions, and identity management (Azure AD/Entra ID).
- Demonstrated ability to translate business requirements into technical architectures and strategic roadmaps.
- Excellent communication and client-facing advisory skills with senior technical and business leaders.
- Experience driving digital workplace transformation initiatives for enterprise clients.
Preferred Skills and Experience- Relevant certifications such as Microsoft 365 Certified: Enterprise Administrator Expert or equivalent.
- Experience with Digital Employee Experience (DEX) platforms (e.g., Nexthink, 1E, Lakeside).
- Familiarity with ITIL processes and agile delivery methodologies in IT service management.
- Background in pre-sales consulting and solution proposal design.
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
