Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleRole Overview
Are you ready to take your leadership skills to the next level and make a significant impact through technological innovation and service delivery excellence? As a
Squad Leader for Database Operations, you'll drive a team of highly skilled and motivated database engineers, entrusted with delivering state-of-the-art database management solutions and pioneering initiatives that will chart the future of Kyndryl.
Your role as a Squad Leader extends beyond traditional leadership. You'll be the go-to expert in your technology and service domain-guiding, motivating, and mentoring your squad to ensure the seamless, high-availability delivery of business-critical 24x7 database platforms. Collaborating closely with cross-functional teams is paramount to achieving our business objectives and transforming requirements into strategic opportunities.
Key Responsibilities
- Squad Leadership & Mentorship: Lead, motivate, and mentor a team of technical professionals, fostering a collaborative, high-performance work environment and guiding career development.
- Service Delivery & SLA Management: Oversee business-critical 24x7 database operations, ensuring strict compliance with Service Level Agreements (SLAs) and continuously monitoring operational KPIs such as availability, incident backlog, capacity, performance, and recurring incidents.
- ITIL Operational Governance: Drive service management processes aligned with ITIL frameworks, including Incident, Problem, Change, Request, and Capacity Management to guarantee platform stability and risk mitigation.
- Agile Delivery & Workflow Optimization: Run Agile ceremonies, efficiently handle operational backlogs, optimize team workflows and priorities, and drive continuous improvement in database delivery processes.
- Escalation & Stakeholder Engagement: Serve as the primary escalation point for technical incidents, engaging directly with customers and cross-functional business stakeholders to align technology with business needs.
- Domain Ownership & Strategy: Maintain end-to-end ownership of your database environment, translating complex business requirements into strategic, reliable, and scalable infrastructure solutions.
Who You Are
You're good at what you do and possess the required experience to prove it. Equally as important:
- Growth Mindset: Keen to drive your own personal, technical, and professional development.
- Customer Focus: Dedicated to prioritizing customer success, platform reliability, and operational excellence in all aspects of your work.
- Open & Borderless: Naturally inclusive in how you collaborate and work with diverse, cross-functional teams.
Who You AreRequired Skills & Experience:
- Team Leadership: Demonstrated ability to lead, manage, and mentor a team of database professionals and engineers.
- Multi-Platform Database Domain Expertise: Hands-on technical knowledge and operational expertise across major database platforms:Oracle DatabaseMicrosoft SQL ServerPostgreSQL / AWS Aurora PostgreSQLIBM Db2
- 24x7 Mission-Critical Operations: Proven track record operating and supporting business-critical 24x7 database services under strict uptime requirements.
- ITIL & KPI Frameworks: Deep experience implementing and managing ITIL processes (Incident, Problem, Change, Request, and Capacity Management) and defining key operational metrics.
- Strategic & Analytical Thinking: Proven ability to analyze complex technical challenges, optimize delivery through smarter ways of working, and align database strategies with corporate goals.
Preferred Skills & Experience:
- Education: Bachelor's degree in Computer Science, Systems Engineering, Information Technology, or a related field.
- Certifications: ITIL v3/v4 Certification, Certified ScrumMaster (CSM), PMP, Six Sigma, or relevant vendor certifications (Oracle, Microsoft, AWS, IBM).
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. Whether you want to advance in Management as a
Delivery Partner Executive or pursue a technical path as an
Architect-you can find your opportunity here.
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
