Role: - Senior Process ExecutiveLocation: - SydneyStatus - 1 Year contract Full-Time roleNOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role.JOB DESCRIPTION: -Executes transactions as per prescribed guideline, and timelines and execute predefined procedure with the objective to meet SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies and norms of the company. The performance indicators for the role would be
SLA compliance - Execute transactions as per prescribed guidelines and timelinesEffectively execute the calls of the customer, resolve queries as per deliverables outlinedMaintain call support quality as per the prescribed standard, handles repetitive calls and strive for target maximization in order to meet quality standardResolves individual cases that need re-work in order to ensure highest customer satisfaction score from the end userShare and capture the experiences in order to facilitate capture tactic knowledge Monitor workload, prioritize tasks effectively, and ensure efficient multitasking across multiple cases. Preferred Qualifications : Tertiary qualifications
Other Essential Skills and Requirements: - 1 - 5 years of experience in similar role
- Good communication skills both written and verbal
- Basic Computing and Numeracy Skills
- Ability in handling difficult customers
- Ability to persuade people
- Ability to work in pressure situation
