Senior Process Executive

Role: - Senior Process Executive

Location: - Sydney

Status - 1 Year contract Full-Time role

NOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role.

JOB DESCRIPTION: -

Executes transactions as per prescribed guideline, and timelines and execute predefined procedure with the objective to meet SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies and norms of the company. The performance indicators for the role would be

SLA compliance - Execute transactions as per prescribed guidelines and timelines

Effectively execute the calls of the customer, resolve queries as per deliverables outlined

Maintain call support quality as per the prescribed standard, handles repetitive calls and strive for target maximization in order to meet quality standard

Resolves individual cases that need re-work in order to ensure highest customer satisfaction score from the end user

Share and capture the experiences in order to facilitate capture tactic knowledge Monitor workload, prioritize tasks effectively, and ensure efficient multitasking across multiple cases.

Preferred Qualifications : Tertiary qualifications

Other Essential Skills and Requirements:

• 1 - 5 years of experience in similar role
• Good communication skills both written and verbal
• Basic Computing and Numeracy Skills
• Ability in handling difficult customers
• Ability to persuade people
• Ability to work in pressure situation