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Kyndryl

SOP, Knowledge & Readiness Lead

Remote / Flexible$100,080 – $190,080Posted today

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Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Owns runbooks, SOP governance, lessons learned, training, readiness checks, certification alignment, and knowledge transfer for repeatable NVIDIA AI infrastructure deployment and operations.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Responsibilities

• Develop and maintain deployment, handoff, operations, incident, lifecycle, and escalation runbooks.

• Manage SOP governance, document ownership, approvals, version control, review cycles, and publication.

• Create readiness checklists and confirm required knowledge artifacts exist before deployment and handoff.

• Capture lessons learned and translate them into updated procedures, training, and controls.

• Coordinate technical training, onboarding, knowledge transfer, and certification alignment.

• Maintain a searchable repository for standards, procedures, templates, and known solutions.

• Facilitate readiness reviews with architecture, deployment, FDE, operations, and customer teams.

• Track procedure adoption, training completion, gaps, and corrective actions.

Required Professional Experience

• Experience developing technical SOPs, runbooks, training, or operational readiness programs.

• Strong technical writing, facilitation, organization, and stakeholder management skills.

• Experience with controlled documentation, approvals, versioning, and knowledge repositories.

• Ability to understand infrastructure deployment and operations workflows.

Preferred Qualifications

• Experience with NVIDIA, AI infrastructure, data center, cloud, or platform operations.

• Knowledge-management, instructional-design, quality, or IT service-management certification.

• Experience supporting global or multi-site technical delivery teams.

Required Skills

SOP Development | Runbook Development | Knowledge Management | Operational Readiness | Technical Training | Document Governance | Lessons Learned | Knowledge Transfer | Version Control | Continuous Improvement

Travel Requirements

Limited nationwide travel may be required for readiness reviews and knowledge transfer; percentage to be confirmed.

The compensation range for the position in the U.S. is - $100,080 to $190,080 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area): $120,120 to $228,000

California (All Other): $110,040 to $209,040

Colorado: $100,080 to $190,080

Massachusetts $100,080 to $209,040

New York City: $120,120 to $228,000

Washington: $110,040 to $209,040

Washington DC: $110,040 to $209,040

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

About Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Size: 10,000+ employees
Industry: Consulting

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Perks and Benefits

Health and Wellness
- Health Insurance
- Vision Insurance
- Life Insurance
- Dental Insurance
- Health Reimbursement Account (HRA)
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA with Employer Contribution
- HSA
- HSA with Employer Contribution
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Remote Work Opportunities
- Flexible Work Hours
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(k) With Company Matching
- Company Equity
- Stock Purchase Program
- Financial Counseling
Office Life and Perks
- Company Outings
- Holiday Events
Professional Development
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Tuition Reimbursement
- Promote from Within
Diversity And Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program