Help leaders see how change is landing-and where focused action can make a difference. In this role, you will connect employee readiness, communications, feedback, and adoption insights to inform decisions across the organization. You will build a trusted measurement capability, shape clear executive-level narratives and help teams turn evidence into meaningful business outcomes.
Job summary
As a Readiness Measures & Insights Manager in Employee Readiness & Employee Communications, you will establish and lead the measurement and insights capability for Home Lending's Chief Administrative Office. You will bring together readiness, communications, employee feedback, adoption, and implementation data to show leaders the volume and impact of change. Working across Employee Readiness and Employee Communications, you will build shared measurement practices while adapting support to the needs of individual initiatives. You will partner with business, product, data and technical teams to connect available information, explain its limitations, and translate insights into practical decisions and actions.
Job responsibilities
- Establish and maintain the measurement framework, reporting standards and governance approach for Employee Readiness & Employee Communications.
- Define measures for reach and engagement, readiness and employee sentiment, adoption and behavior change, and implementation and business outcomes.
- Connect the dots across the portfolio → shape the executive story → connect employee signals to business outcomes → help ER&EC collectively act on what the data tells us.
- Translate team priorities into measurement strategies that support portfolio-level visibility and initiative-level decisions.
- Advise readiness, communications and business engagement leads on measures, methods, and data sources; develop tailored approaches for complex initiatives.
- Own the readiness and communications dashboard strategy, requirements, standards, roadmap, priorities, and delivery.
- Partner with data, reporting and technical teams to develop useful, accurate and sustainable dashboards and analytical products.
- Analyze quantitative and qualitative information to identify trends, gaps, dependencies, emerging risks, and opportunities for improvement.
- Lead employee-listening approaches, including measurement standards, survey methods, and partnerships with existing listening functions.
- Present clear narratives and evidence-based recommendations to leaders, and recommend actions to address readiness, communications, or adoption gaps.
- Lead and develop the measurement and insights capability, promoting analytical quality, appropriate data handling, and responsible use of information.
Required qualifications, capabilities, and skills
- At least 8 years of relevant experience in readiness measurement, adoption analytics, employee insights, change or communications measurement, business intelligence, workforce analytics, or a related analytical discipline.
- Experience applying artificial intelligence, automation or emerging analytical capabilities to modernize measurement, accelerate insight generation and strengthen data-driven storytelling and decision-making.
- Experience establishing measurement frameworks, reporting standards or analytical approaches for organizational change, employee readiness, communications, or adoption.
- Proven experience with AI-assisted development tools, such as Claude Code or GitHub Copilot
- Experience connecting employee or implementation measures-such as awareness, preparedness, sentiment, or adoption-to available operational or business outcomes.
- Experience managing dashboards, analytical products or reporting capabilities, including requirements, prioritization, standards, and delivery.
- Experience synthesizing quantitative and qualitative data from multiple sources into actionable insights.
- Experience working with business, product, data or technology partners and using data owned across multiple functions.
- Strong executive communication and data-storytelling skills, including the ability to explain complex analysis and its limitations.
- Experience designing or overseeing surveys, employee-listening approaches, or other qualitative research methods.
- Bachelor's degree in a relevant field, or equivalent practical experience.
Preferred qualifications, capabilities, and skills
- Experience leading readiness, adoption, employee insights or change measurement in a large, complex organization.
- Experience in Home Lending, mortgage banking, consumer banking, or another regulated financial services environment.
- Experience measuring employee communications, organizational readiness, learning, behavior change, technology adoption, or business transformation.
- Experience developing executive scorecards or portfolio reporting across initiatives, audiences, or business functions.
- Experience as product owner for a dashboard, analytical product, or enterprise reporting capability.
- Experience with tools such as Power BI, Tableau, SQL or survey platforms, or familiarity with Jira, SharePoint, or Microsoft Lists.
- Experience defining practical measures when ideal data is unavailable, or partnering with Human Resources, learning, operations, technology, data, risk, or control teams.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
