What You Can ExpectThis role places you at the center of Zoom's global physical security technology infrastructure, with responsibility for cloud-native video management, enterprise access control, AI-assisted monitoring, and automation platforms across a worldwide portfolio of offices and data centers. You will partner with cross-functional teams - including Workplace, Business Resilience, EHS, and IT - to support security planning, technology deployments, and 24/7 operational resilience. The work blends technical depth with hands-on collaboration: from preparing RFPs and bills of materials to supporting testing, auditing, and training on physical security systems. This is a hybrid position that requires on-site presence 4 days per week at our London, England office. Remote arrangements are not available for this role.
About the TeamThe Global Physical Security and Safety team protects Zoom's people, assets, and operations across a worldwide portfolio of offices and data centers. Working closely with Workplace, Business Resilience, EHS, IT, and external vendors, the team delivers integrated security solutions built to scale with Zoom's growth. This London-based role serves as a key regional presence within a globally connected team, reporting to the Senior Manager of Global Physical Security and Safety.
Responsibilities- Partner with the physical security team, cross-functional counterparts, and external partners on all physical security technology and design matters affecting people, facilities, and processes.
- Support security planning for new office design, expansions, conversions, and restructuring, serving as a liaison between Workplace, Physical Security, Business Resilience, and EHS to promote change management and ensure compliance with standards.
- Develop and propose integrated physical security solutions for deterrence, delay, detection, and response to threats across Zoom's global operations, assisting in design reviews with key stakeholders to ensure protection-in-depth at each location.
- Prepare RFPs with technical requirements and cost estimates, lead bid reviews with stakeholders, and support procurement and contracting phases, including quality assurance on bills of materials for security integrators.
- Lead installation and acceptance testing phases for physical security system upgrades and new deployments, coordinating closely with vendors and key stakeholders throughout.
- Own the full lifecycle of physical security system assets, including SOP development, periodic testing and auditing, maintenance, system and network troubleshooting, and annual training delivery.
- Manage the physical security systems budget across Zoom locations and contribute to ongoing research and recommendations on scalable security processes and technologies.
- Provide operational support to the physical security team to keep Zoom's people and assets safe and secure, with flexibility to support global sites across time zones.
What We're Looking For- 5+ years of experience in physical security for a private sector multinational, including management of security technology projects, scope, budget, and third-party contracts and contractors.
- Broad expertise in physical security technology controls including Automated Access Control Systems (AACS), CCTV, intrusion detection, and alarm systems, with experience leading design and implementation projects.
- Familiarity with vulnerability and threat assessments, incident management, site assessments, and general security operations in enterprise or critical infrastructure environments.
- Strong stakeholder collaboration skills, with demonstrated ability to work across cross-functional teams including IT, Workplace, Facilities, Corporate Security, and external vendors.
- Proficiency in Google Suite, Microsoft Office, Asana, and Adobe, with the ability to produce clear technical documentation including SOPs, RFPs, and BOMs.
- Certified Protection Professional (CPP) and/or Physical Security Professional (PSP), or equivalent certification.
- Bachelor's degree in a related field, or equivalent experience, with the ability to travel globally to Zoom office and data center locations.
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our CommitmentAt Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
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