At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
We are looking for an enthusiastic and hands-on Legal Counsel to join our fast-paced and fun Litigation & Disputes team. The team is responsible for handling all legal cases brought against Trustpilot, anywhere in the world. We also work with our Enforcement and Fraud Detection teams to take action against bad actors who threaten the integrity of our platform - this is a unique opportunity to work on both pro-active and defendant cases in-house. As part of the wider Trust team, your work will directly support our mission to make Trustpilot the universal symbol of trust. This is a high-impact role where you will have the opportunity to drive real change and protect the integrity of our platform. If you have an inventive spirit, a knack for solving tough problems, and a desire to make a real impact, we’d love to hear from you.
As a Legal Counsel within our Litigation & Disputes team, you'll dive into a diverse range of responsibilities that shape Trustpilot's legal landscape.
What you’ll be doing:
- Defending Disputes: Manage significant pre-action disputes and live claims brought against the business globally, covering issues such as defamation and regulatory compliance.
- Proactive Enforcement: Advise on enforcement strategies against businesses and bad actors engaging in harmful practices, to protect our platform's integrity.
- Litigation Strategy: Help craft and execute litigation strategies tailored to key markets, including the UK, US, and Germany, working closely with external counsel when needed.
- Strategic Feedback: Translate dispute trends into actionable advice for Product and operations teams, driving better business practices and mitigating future risks.
- Policy & Compliance: Contribute to advice on regulatory requirements and help to develop, implement, and review robust content moderation policies.
- Process Innovation: Identify and implement tech-driven solutions to make our legal operations more scalable and efficient.
Who you are:
- Your background: A UK-qualified solicitor with proven litigation experience, ready for your first or second in-house role.
- Your work style: Comfortable balancing autonomous work with teamwork in a fast-paced, global environment. You thrive in a shifting regulatory landscape and enjoy tackling novel legal challenges where the answers aren't always obvious.
- Your approach: Commercially astute. You understand what drives business value, are comfortable assessing risk in gray areas, and can proactively translate complex legal and regulatory concepts into straightforward, pragmatic advice.
Desirable Extras:
- Has trained at a leading law firm, if you started your career in private practice.
- In-house experience in a fast-paced technology environment.
- Intellectual property experience
What’s in it for you:
- A hybrid working opportunity, working in our Central London office 2 days per week.
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with pool table, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, Trustie Community activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!
#RS-LI1 #LI-Hybrid
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
