This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you driven to make a meaningful difference by guiding employees through the accommodations process with accuracy and empathy? As a Senior Accommodation Coordinator at Spectrum, you will take a leading role in administering reasonable accommodation requests, collaborating with stakeholders and ensuring compliance with ADA and company standards. Your expertise will help maintain service agreements and deliver precise, timely support for employees, strengthening Spectrum's commitment to effective HR operations.
How You'll Make an Impact - Provide excellent customer responsiveness to communications received from Human Resources (HR), HR Center of Excellences (COE) staff and employees
- Serve as a primary point of contact for administration of accommodation claims
- Inform employee of documentation required to process accommodation claims, required time frames, and claims status either by phone, written correspondence and/or claims system
- Request medical information to determine if the employee meets the requirements under federal ADA, state, and/or Spectrum requirements for a qualifying condition
- Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues and routine HR questions
- Update the case management system with transaction specific information and supporting documentation
- Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleCentral), case management tracking (AbsenceSoft) and vendor websites
- Apply knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns
- Escalate issues in a timely manner to ensure an effective end-user experience while remaining engaged in resolving the issue
- Refer cases as appropriate to Accommodation Specialist
- Manage time effectively to ensure customer satisfaction results and adherence to Service Level Agreements
- Partner with local managers and HR Business Partners to collect pertinent information needed for accommodation cases
- Develop, analyze and deliver metrics and daily reports to the local businesses; to provide real-time updates on the status of leave as an accommodation
- Responsible for continuous monitoring and updating Standard Operating Procedures
Working Conditions - Office environment
- Must be able to work the hours between 8am-6:30pm EST, Monday-Friday
- Ability to work a flexible schedule
What You'll Bring to Spectrum Required Qualifications Education - Associate's degree in Business Administration, Human Resources, related field; or equivalent work experience
Experience - 3+ years of human resources work experience
Skills - Ability to read, write, speak and understand English
- Ability to problem solve in a high-volume production-oriented environment
- Proficient in Microsoft Office programs including Outlook, Excel and Word
- High level of analytical and interpretive skills
- Clear and effective verbal and written communication skills
- Ability to maintain confidentiality
- Ability to work in a team environment
Preferred Qualifications Experience - Claims management experience
Skills - Knowledge of leave of absence, FMLA, STD, LTD, ADA and workers' compensation administration
HES103 2026-86842 HES103 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.
*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
