University Program Coordinator

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Role Summary

University Program Coordinator - manages the renewal of University Program software contracts. This role focuses on maximizing customer retention, reducing churn risk, and making sure databases are up-to-date and accurate. There may also be opportunities to work on special projects.

Key Responsibilities

• Staying on top of renewals for universities accounts in North America to start adding other regions later.
• Proactively contact customers for renewals to make sure their licenses don't go down.
• Maintain complete and accurate account data and activity records in Salesforce.com.
• Monitor order processing flow and resolve issues to ensure timely completion.

• Provide support to university users with registration, renewals, support account creation and other questions that come up.
• Manage assigned renewal accounts for multiple academic product bundles.
• Work with Cadence IT, Order Management, Export Compliance and other groups as needed to complete tasks.

• Strong communication skills and ability to build long-term customer relationships.
• Proficiency with Office, Excel and able to work in multiple databases at the same time.
• Self-motivated, problem-solving mindset, and ability to work independently.
• Strong organizational skills and ability to manage multiple priorities.

• Experience with communicating with customer in email and on the phone.
• Familiarity with online renewal forms and back-end order flow management.
• Proficiency with Salesforce.com and Docusign
• Experience in working with AI tools