At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
The
Sr Manager Global Quality Management Systems manages assigned global Quality system initiatives, supporting compliance maturity and consistent quality practices across sites. The role works with quality leaders, process owners, and site teams to translate approved quality priorities into practical, risk-based processes that support customer satisfaction, product quality, and sustainable growth.
The Senior Manager partners with cross-functional stakeholders to identify and deliver quality improvements, support manufacturing excellence, and monitor system effectiveness. Responsibilities include managing program milestones, facilitating process harmonization, supporting change adoption, and providing performance insights and recommendations. Strategic priorities, policy decisions, significant compliance risks, and resource needs are escalated to the appropriate leadership for review and approval.
Position duties and responsibilitiesQuality Management System: Manage the development, implementation, and continued improvement of assigned QMS procedures in accordance with applicable standards, regulatory requirements, and the direction established by quality leadership. Partner with process owners and site quality teams to assess QMS suitability, adequacy, and effectiveness through Management Reviews and track agreed actions. Monitor key process indicators (KPI) and Quality Costs, identify improvement opportunities, and recommend corrective actions. Prepare timely QMS status reports, performance summaries, and risk escalations for quality leadership and Management Review.Support the Management Representative and, where formally appointed, fulfil delegated Management Representative responsibilities within the defined scope.
Global Harmonisation and Best Practices: Coordinate assigned harmonisation and standardisation initiatives across global healthcare sites. Facilitate knowledge sharing, consolidate site-level feedback, and recommend scalable best-practice solutions for review and approval by relevant process owners and quality leadership.
Process and Tool Development: Develop and improve processes and tools within the assigned scope to support quality and compliance execution. Gather plant and business requirements, recommend priorities, and work with process owners and Corporate IT to coordinate requirements, testing, implementation, and user support in accordance with approved plans.
Change Management and Stakeholder Communication: Coordinate change management and communication activities for assigned initiatives, using agreed stakeholder engagement plans. Prepare communications and training materials for relevant internal and external stakeholders, monitor adoption of approved processes, tools, and governance arrangements, and escalate implementation barriers.
Documentation and Process Excellence: Coordinate the standardisation, simplification, and harmonisation of assigned procedures and processes, and support updates to policies under the direction of their owners. Manage document review and implementation activities through established approval and change control processes to improve usability, efficiency, and sustainable adherence.
Leadership and Team Development: Manage, coach, and develop assigned quality professionals and project teams, setting clear objectives and supporting delivery against agreed priorities. Foster accountability, collaboration, continuous learning, and patient-focused quality. Coordinate workloads within available resources, identify development needs, and escalate capacity constraints or decisions requiring broader leadership approval.
Job Requirements: - Bachelor's degree in Life Sciences, Engineering, Quality Management, Regulatory Affairs, or a related discipline preferred.
- Minimum of 8-10 years of progressive experience in quality, compliance, or quality systems within the medical device, diagnostics, pharmaceutical, or life sciences industry, including 5 years in management or a combination of education, experience and/or training.
- Significant leadership experience in a regulated environment, including experience managing teams, programs, or cross-functional initiatives.
- Experience working with manufacturing quality, supplier quality, or regulatory documentation.
- Strong understanding of risk-based thinking, data integrity, quality culture, and organizational change management.
- Experience leading global process harmonization, continuous improvement, manufacturing excellence support, change management, and business process/tool development initiatives.
- Ability to influence senior stakeholders and cross-functional teams without direct authority.
- Strong communication skills, with the ability to simplify complex regulatory topics for diverse audiences.
- High degree of integrity, accountability, judgement, and attention to detail.
- Strategic leadership with strong operational execution.
- Excellent knowledge of quality and regulatory requirements.
- Strong program management, prioritization, and problem-solving capabilities.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.
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