167 jobs for "Lead Quality Specialist"

Quality & Training Specialist - VSO - Sinhala Speaking

At TikTok - Kuala Lumpur

Posted on Nov 5

View job Apply on company site

Lead Commissioning Specialist - Controls

At Bechtel - Cheyenne

Posted on Nov 6

View job Apply on company site

Data Analytics Specialist - Quality Operations

At General Motors - Pontiac

Posted on Nov 5

View job Apply on company site

Global Mfg. Quality Engineer-Welding Specialist

At Cummins - Indianapolis

Posted on Nov 4

View job Apply on company site

Lead Finance Specialist

At GE Vernova - Noida

Posted on Nov 4

View job Apply on company site

Lead Material Plan & Execution Specialist

At GE Vernova - Hosur

Posted on Nov 3

View job Apply on company site

Lead Electrical CSU Specialist

At Bechtel - Pecos

Posted on Nov 6

View job Apply on company site

Electrical Specialist Lead

At Bechtel - Lake Charles

Posted on Nov 6

View job Apply on company site

Lead Security Specialist 1 - Site Security

At GE Vernova - Niskayuna

Posted on Nov 5

View job Apply on company site

Advanced Advertising Account Manager

At Spectrum - New York

Posted on Nov 7

View job Apply on company site

The Specialist Lead, Records & Contracts

At Deloitte - Birmingham · Boise

Posted on Nov 5

View job Apply on company site

Licensed Financial Services Team Lead, Banking Operations

At Charles Schwab - Orlando

Posted on Nov 9

View job Apply on company site

Forensic Accountant Specialist

At The Hartford - Hartford

Posted on Nov 6

View job Apply on company site

Manager, Title Review

At Zillow - Remote / Flexible

Posted on Nov 3

View job Apply on company site

Deputy Program Manager

At Leidos - Remote / Flexible

Posted on Nov 7

View job Apply on company site

Industrial Project Manager MEA

At Schneider Electric - New Cairo

Posted on Nov 9

View job Apply on company site

Engineering Manager ETO - MVA & MCC

At Eaton - Pune

Posted on Nov 7

View job Apply on company site

Loan Origination Manager II

At JPMorgan Chase - Taguig City

Posted on Nov 6

View job Apply on company site

BG - ServiceNow Lead Developer

At Infosys - Sofia

Posted on Nov 6

View job Apply on company site

Safety OnCall Team Lead, Trust & Safety

At TikTok

Posted on Nov 6

View job Apply on company site

TikTok

Quality & Training Specialist - VSO - Sinhala Speaking

Kuala Lumpur, MalaysiaPosted 4 days ago

Apply on company site View full job

Responsibilities

The Quality & Training Specialist (QTS) department ensures that safety policies are enforced accurately and consistently at scale. The Q&T Market Lead acts as the strategic bridge between high-level policy and boots-on-the-ground execution. While Specialists focus on quality assurance, the Lead focuses on systemic scalability, proactive operational risk identification and mitigation, and team excellence.
This role requires commitment to work shifts, weekends, and public holidays as operational needs demand.

What will I be doing?
- Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).
- Data Analysis & RCA: Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA), spot error patterns, and translate data into actionable feedback for Operational Guidelines & Standards and Operations Teams to drive continuous process optimization.
- Policy Interpretation & Curation: Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes (like KOM). Deeply interpret safety guidelines and validate "golden sets" (benchmark data) to guide enforcement accuracy.
- Calibration & Collaboration: Lead calibration sessions to ensure consistency across different moderation teams. Partner with cross-functional stakeholders (BPO Partners, PPS, PS, and OGS teams) to simplify complex policy explanations and drive global quality goals.
- Operational Oversight & Escalation: Manage and resolve unprecedented "edge cases" with speed and accuracy. Drive policy cascading to ensure new policies & operational guidelines updates are 100% communicated and implemented across all relevant internal and external partners.
- Technical Reporting & AI Utilization: Leverage AI to improve performance and reduce manual, repetitive tasks. Utilize QA dashboards, RCA tools, and calibration platforms to prepare comprehensive weekly and monthly reports focusing on market accuracy, error trends, and policy gaps.
- Training & Policy Cascade: Lead or support training rollouts for new policy changes and operational guideline updates, especially for BPO staff, ensuring changes are clearly understood, operationalized, and consistently applied. This is estimated to take up around 20% of total monthly output deliverables.
- This role requires commitment to work shifts, weekends, and public holidays as operational needs demand.

Qualifications

Minimum Qualifications
1. Quality Assurance Experience: Min 1 year of proven expertise in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment.
2. Problem-Solving Skills and Ownership: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation. High level of self-motivation with the ability to operate independently, demonstrate end-to-end ownership, and thrive in a fast-paced, ambiguous environment.
3. Policy Interpretation & Judgment: Deep understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases.
4. Cross-Functional Communication: Excellent stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.
5. Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial Intelligence (AI) to streamline workflows and provide actionable feedback on system functionality.
6. Fluency in Sinhala is required to review and evaluate Sinhala-language content and ensure accurate understanding of local linguistic and cultural context. Fluency in English is also required as the primary working language for internal communication, documentation, and collaboration with cross-functional stakeholders.

Preferred Qualification
1. Experience working in fast-paced, high-volume operational environments
2. Strong attention to detail with ability to follow structured frameworks and guidelines

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
1. Quality Assurance Experience: Min 1 year of proven expertise in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment.
2. Problem-Solving Skills and Ownership: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation. High level of self-motivation with the ability to operate independently, demonstrate end-to-end ownership, and thrive in a fast-paced, ambiguous environment.
3. Policy Interpretation & Judgment: Deep understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases.
4. Cross-Functional Communication: Excellent stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.
5. Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial Intelligence (AI) to streamline workflows and provide actionable feedback on system functionality.
6. Fluency in Sinhala is required to review and evaluate Sinhala-language content and ensure accurate understanding of local linguistic and cultural context. Fluency in English is also required as the primary working language for internal communication, documentation, and collaboration with cross-functional stakeholders.

Preferred Qualification
1. Experience working in fast-paced, high-volume operational environments
2. Strong attention to detail with ability to follow structured frameworks and guidelines

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile