The AI Fluency Instructional Designer will design, develop and maintain learning solutions that build employee capability and confidence in using the firm's AI tools across segments, roles and regions.
As an Instructional Designer within the firmwide Employee Enablement program, you will translate AI adoption goals into clear learning needs and create modern, experiential learning journeys that help employees use the right AI tools at the right time to maximize productivity and value. You will collaborate with HR, Technology, Data & Analytics, Risk & Compliance, product and enablement teams, learning partners, project managers and subject matter experts to deliver high-quality, scalable learning.
This role requires strong expertise in adult learning principles, needs analysis, curriculum and journey design, content review/QA, and the practical application of generative AI tools-along with a working understanding of AI capabilities, limitations, and responsible use in a regulated environment.
Job Responsibilities
- Assess and scope learning needs across employee segments, sub-segments and personas, turning AI adoption goals and skills gaps into prioritized, clearly scoped learning requirements.
- Design and develop modern, experiential instructional materials, curriculum and learning journeys that build AI fluency, from foundational literacy to advanced, workflow-embedded use.
- Leverage learning science principles to ensure learning is durable and results in lasting, impactful behavior change.
- Apply the firm's AI fluency practices framework and proficiency levels to define business objectives, learning outcomes, map content to the framework and identify gaps in the current curriculum.
- Review and evaluate existing internal and vendor learning content for quality, accuracy, relevance and alignment to the framework, and recommend whether to reuse, adapt, retire or build.
- Design tool-specific and workflow-based learning for the firm's AI tools, including chat assistants, Microsoft Copilot and emerging agentic tools, in partnership with tool product and enablement teams.
- Partner with segment and line of business learning teams, who own development and delivery, through repeatable playbooks, design standards and templates that scale learning across the firm.
- Define and test what a high-quality, end-to-end learner experience looks like, leading pilots, user testing, feedback and revisions so learning meets learner needs.
- Work with stakeholders and measurement and analytics partners to define a performance-focused measurement plan and to use adoption and usage signals to target learning and report on impact.
- Lead research and benchmarking of AI upskilling at peer organizations, industry frameworks and external research, bring relevant insights into learning design and make sure learning content meets firm standards for quality, accessibility, responsible AI use and data handling.
- Collaborate with HR, Technology, Data & Analytics, Risk & Compliance, subject matter experts, managers and senior leaders to produce high-quality learning design; use AI tools in your own design process to speed up needs analysis, content creation, review, and role-model responsible AI use.
Required Qualifications, Capabilities, and Skills
- 6+ years of instructional design experience creating modern, experiential learning for adult learners at scale.
- Proven ability to run learning needs analysis and scope solutions from business goals, skills gaps, and learner data.
- Strong curriculum design skills (curation, creation, mapping to frameworks, proficiency levels, and learning journeys).
- Hands-on experience with generative AI tools; working knowledge of AI concepts, capabilities, limitations, and responsible use.
- Strong content review and quality assurance skills, including actionable feedback.
- Advanced stakeholder management and cross-functional partnership skills (especially in transformation environments).
- Strong project management and organization skills; ability to manage multiple workstreams to deadlines.
- Excellent written and verbal communication; ability to explain technical concepts in plain language.
- Strong ownership, execution, consulting, and influencing skills.
- Global mindset and cultural fluency; ability to design for diverse roles and geographies.
- Strong problem-solving skills and resilience in a changing environment.
Preferred Qualifications, Capabilities, and Skills
- Experience designing learning for enterprise AI or digital transformation programs.
- Experience with skills taxonomies, AI literacy frameworks, and/or assessment design.
- Experience using learning data and adoption analytics to target and improve learning.
- Experience designing for managers and senior leaders as well as individual contributors.
- Experience in financial services or another regulated industry.
- Familiarity with evidence-based learning design principles and digital learning platforms.
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
