1,616 jobs for "Senior Customer Engineer"

Job Summary:

Supports the assigned site to advocate for customers in resolving product quality and process quality related issues. Understands and translates internal and external customer's expectations and quality requirements to integrate this into product quality planning, evaluation, and control.

Key Responsibilities:

Develops, articulates, and translates customers' expectations and requirements for Site Quality.Uses Customer Centric metrics to prioritize customer quality requirements and issues and makes recommendations on prioritization of Site Quality resources.Acts as a primary contact to the customer site level.Responsible for applicable systems related to plant customer issues such as corrective action requests, supplier corrective action requests, nonconforming material reports, etc.Leads containment activities.Facilitates continuous improvement quality activities to reduce the potential for defects and ensures continual improvement in process, purchased parts and product design.Ensures products and process development meet quality standards and site related customer specific requirements.Identifies problems, prioritizes actions, leads, or participates in Six Sigma projects/continuous improvement or preferred customer methodology.Lead and/or support change management activities by verifying products and processes, developing key measures, and analyzing data for decision support, and presenting results to plant leadership.Leads quality audits.Serves as a quality technical resource to other functional areas.Coaches and mentor quality practices with less experienced team members. May manage and/or develop others.Identifies and may lead opportunities to upgrade current site processes to Quality 4.0 principles.Supports Safe Launch Initiatives through Value Package Introduction (VPI).Applies AIAG (Automotive Industry Action Group) core tools.

同时兼顾内部工厂质量的管理

Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Advanced Product Quality Planning - Leads the technical quality planning and ensures customer satisfaction through structured and measurable processes as defined by industry standard.

Measurement Science - Analyzes measurement processes throughout the relevant traceability chain to identify and quantify sources of measurement uncertainty relevant to the appropriate applied measurement science, "Metrology" e.g. Chemical, Dimensional, Electrical, Mechanical, Optical and Radiation and Physical.

Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.

Production Part Approval Process - Coordinates the level of submission of Advanced Product Quality Planning (APQP) activities and information related to the introduction of new or changed products and processes; dispositions the product's readiness for production in accordance with the Production Parts Approval Process (PPAP) and APQP provisions of Automotive Industry Action Group (AIAG) manuals and Cummins procedures in order to meet supplier and customer requirements.

Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a "project"). Ensures results/impact from temporary effort are fully realized as possible.

Quality Systems Management - Utilizes the quality tools and processes to ensure the quality management system is understood, implemented, maintained, and demonstrates its ability to consistently and effectively provide products/services that meet requirements.

Statistical Foundations - Applies statistical tools and technique to influence decision making; leverages understanding of data collection methods, key statistics, graphical and analytical methods to describe process performance, gain insights and drive improvement action

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Develops talent - Developing people to meet both their career goals and the organization's goals.

Quality Influence - Ability to recognize stakeholders, create a forum to professionally extract stakeholder perspectives, drive and engage in constructive conflict, and to influence outcomes in order to ensure Cummins makes a balanced decision inclusive of Quality priorities.

Quality 4.0 - Leverages cloud-based systems and digitization to drive improved quality outcomes. Knowledge and application of Quality 4.0 (Q4.0) and digitization of quality management. Examples of Q4.0 are cloud native software applications, digital twin, simulation, adaptive intelligence and connected systems.

Education, Licenses, Certifications:

College, university, or equivalent degree required, Engineering or a related technical or scientific subject preferred.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Intermediate level of Manufacturing or Quality experience required. Preferably 3 years of experience in Quality, Manufacturing, Engineering or Program Management role in the automotive industry or a similarly regulated industry.

Minimum of 2 years of related manufacturing / quality experience required.

Job Quality

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2442163

Relocation Package Yes

100% On-Site No

About Cummins

At Cummins, we believe people should feel continuously challenged and engaged, making meaningful contributions and growing in their careers.

Size: 10,000+ employees
Industry: Engineering

View company profile

Perks and Benefits

Health and Wellness
- FSA with Employer Contribution
- Health Reimbursement Account (HRA)
- On-Site Gym
- HSA with Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- Pension
- 401(k) With Company Matching
Office Life and Perks
- Company Outings
- Casual Dress
Professional Development
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Tuition Reimbursement