Senior Customer Reliability Engineer
Job Description Summary
The Lead Services Specialist role has responsibilities focused on industrial asset monitoring and predictive maintenance using advanced analytics and machine learning to identify early warnings of pending equipment failure.
Job Description
Roles and Responsibilities
System Monitoring & Analysis
- Monitor industrial equipment and systems using SmartSignal or similar predictive analytics platforms.
Analyze sensor data, vibration patterns, temperature readings, and other operational parameters
- Identify anomalies, trends, and patterns that indicate potential equipment issues
-Interpret predictive maintenance alerts and recommend actions
Data Management
- Configure and maintain data collection systems and sensors - Ensure data quality, accuracy, and completeness
- Manage historical data archives and trending analysis - Integrate multiple data sources and systems Predictive Maintenance
- Identify opportunities to refine predictive models for equipment failure prevention
- Create maintenance schedules based on equipment condition rather than time intervals
- Collaborate with maintenance teams to optimize repair and replacement strategies
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- Generate detailed condition monitoring reports
- Provide early warning notification systems for critical equipment failures
- Investigate equipment performance issues and root causes
- Support emergency response and unplanned outage investigations
- Provide technical expertise during equipment failures
- Recommend corrective actions and improvements
Communication & Collaboration Stakeholder Engagement
- Communicate findings to operations, maintenance, and management teams
- Present technical data in accessible formats for technical and non-technical audiences
- Coordinate with field technicians and maintenance personnel
- Support decision-making processes with data-driven insights Documentation & Reporting
- Create and enhance standard operating procedures for monitoring activities
- Document lessons learned and best practices
Continuous Improvement Technology Enhancement
- Stay current with advances in condition monitoring technology
- Evaluate and implement new monitoring techniques and tools
- Optimize alarm settings and notification systems
- Contribute to the development of monitoring strategies Training & Knowledge Transfer
- Train operators and maintenance staff on monitoring systems
- Develop training materials and procedures
- Share expertise across different plant locations or business units
- Mentor junior engineers and technicians
Industry-Specific Applications
Depending on the industry, responsibilities may also include:
- Power Generation: Monitoring turbines, generators, and auxiliary equipment
- Oil & Gas: Pipeline monitoring, compressor stations, and refinery equipment
- Manufacturing: Production line equipment, motors, and process systems
Required Qualifications
- For roles outside of the USA:
- Engineering knowledge, data analysis skills, and practical understanding of industrial equipment operation and maintenance.
- Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
Desired Characteristics
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems with limited oversight
- Ability to document, plan, market, and execute programs. Established project management skills.
Note:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
Additional Information
Relocation Assistance Provided: No
#LI-Remote - This is a remote position
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K)
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training
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