As a Senior Consultant, you will lead customers by turning critical business priorities into scalable solutions and measurable outcomes. You will lead complex workstreams, influence important solutions and work through delivery decisions, and partner across business and technical teams to accelerate time to value. This role offers the opportunity to apply deep expertise in business and industry consulting along with technical elements while broadening your impact across the full customer solution, with working breadth across both domains.
In This Role You Will...- Lead discovery and business analysis to identify customer needs, define outcomes and requirements, and align priorities with scalable solutions.
- Analyze current business processes, identify improvement opportunities, and recommend future-state processes that support adoption and measurable outcomes.
- Own solution quality across configuration, data, integrations, migration, identity, security, testing, cutover, adoption, and transition to support.
- Advise customer and internal stakeholders on options, trade-offs, and recommendations, and negotiate agreement when priorities, scope, or interests conflict.
- Independently resolve complex delivery issues by coordinating customer teams, Product, Engineering, Support, and partners while identifying, assessing, and managing risks.
- Plan and support change-management activities that prepare stakeholders for changes to processes, technology, and ways of working.
- Review customer data, behavior, and feedback to generate insights that improve solution decisions, adoption, and customer outcomes.
- Coach consultants, contribute reusable methods and assets, support advisory and pre-sales conversations, and identify opportunities tied to customer outcomes.
You've Got What It Takes If You Have...- Typically, 6+ years of experience in enterprise SaaS or product-company consulting and implementation, including independently leading complex customer workstreams.
- Consistent practical experience in business analysis, business process consulting, and either business and functional consulting or technical and integration delivery, with working knowledge of the other domain.
- Demonstrated ability to independently solve complex problems and apply business, market, customer, or industry insight to solution decisions, risk management, change, adoption, and value realization.
- Experience managing diverse stakeholders, advising customers, communicating complex information, and negotiating agreements across competing priorities.
- Experience adapting consulting methods to customer scale, complexity, maturity, and pace.
- Bachelor's degree or equivalent practical experience.
Preferred Qualifications- Experience with HCM, learning, talent, workforce, HR technology, or adjacent enterprise platforms.
- Relevant product, cloud, integration, data, agile, change, or consulting certifications.
- AI LLMs along with experience leveraging AI to introduce efficiencies
You'll Put Your Skills Into Action By...- Using structured problem solving, business analysis, and customer insight to identify complex needs, interpret data and feedback, and translate findings into solution options that meet agreed requirements, workstream milestones, and acceptance criteria.
- Applying business process and change-management expertise to design improved ways of working, prepare stakeholders for change, and achieve defined customer readiness and adoption targets for new processes and technology.
- Advising customers and communicating clearly with diverse business and technical stakeholders to explain recommendations, navigate trade-offs, and negotiate workable agreements that support timely decisions, reduce avoidable scope or implementation delays, and accelerate time to value against the agreed delivery plan.
- Managing stakeholder relationships and risks across customer and internal groups by anticipating needs, maintaining alignment, prioritizing issues, and coordinating actions that reduce preventable defects and escalations and support established delivery, customer outcome, and customer satisfaction targets.
- Confidently navigate difficult customer conversations in areas such as product gaps, scope, or readiness with confidence, while maintaining customer trust.
- Coaching fellow consultants on session preparation and the quality of client facing documentation.
Additional Qualifications for This Opportunity- Fluent English, with the ability to lead customer-facing discussions, workshops and written communications.
