212 jobs for "Manager, Vendor Management"

TikTok Shop - Vendor Workforce Management Program Manager

At TikTok - Sao Paulo

Posted on Oct 26

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Technical Program Manager III - Vendor Management Office

At JPMorgan Chase - Jersey City

Posted on Oct 30

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Vendor Management Portfolio Manager - Vice President

At JPMorgan Chase - London

Posted on Oct 19

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Senior Manager, Claims Vendor Management

At Pie Insurance

Posted on Oct 16

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IT Project Management - Analytics

At Mars Incorporated - Remote / Flexible

Posted on Oct 28

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Sourcing Manager - Space & Occupancy, Director, Sourcing / Procurement

At Morgan Stanley - Bengaluru

Posted on Oct 26

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Finance & Business Management

At JPMorgan Chase - London

Posted on Oct 27

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IT Project Management - Labs

At Mars Incorporated - Remote / Flexible

Posted on Oct 28

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Call Center Associate

At Broadridge - Remote / Flexible

Posted on Nov 5

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Senior Manager, Speakers Bureau and Sponsorships, Operational Excellence

At Genmab - Princeton

Posted on Oct 16

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Sr Program Manager, Tech - Program Management (Tech)

At Uber - Bengaluru

Posted on Oct 23

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Manager, Soft Goods Materials, Global Suppy Management

At Apple - Cupertino

Posted on Oct 19

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Vendor Manager II (IT Sourcing)

At TD Bank - Toronto

Posted on Oct 30

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Manager- Technical program management; III-V Photonics

At Apple - Cupertino

Posted on Oct 17

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Manager Vendor Managed Inventory

At Sonepar USA Inc - Upper Marlboro

Posted on Oct 22

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Program Manager- Commercial Governance and Performance Management, Vice President

At JPMorgan Chase - Plano · New York

Posted on Oct 23

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Sourcing Manager

At Cummins - Shanghai

Posted on Oct 12

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Manager, Benefits

At Uber - San Francisco

Posted on Oct 14

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Senior Identity & Access Management (IAM) Engineer

At Allstate - Remote / Flexible

Posted on Oct 28

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Junior Manager - Global Benefits Administration

At Diageo - Bangalore

Posted on Oct 29

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TikTok

TikTok Shop - Vendor Workforce Management Program Manager

Sao Paulo, BrazilOperationsPosted 13 days ago

Apply on company site View full job

Responsibilities

The Global E-Commerce Governance and Experience (GNE) team helps build a safe and trusted environment for businesses, creators, and communities. We develop policies that support responsible participation, detect and prevent fraud and abuse, and design the support experiences that resolve issues and strengthen trust.

We sit at the center of this e-commerce ecosystem, working closely with business, product, engineering, and legal teams, and applying AI to deliver trust and support at scale. Getting this right means protecting users while giving businesses and creators a platform they can grow on.

You will work on complex problems where user experience, safety, and support quality come together, helping shape safe and trusted interactions across the global e-commerce ecosystem.

About the Team

The Workforce Management (WFM) Team serves as the key link between the business and external BPO partners, overseeing workforce planning and performance across multiple sites. The team ensures the right staffing capacity is available at the right time through accurate forecasting, efficient scheduling, real-time resource allocation, and performance management. By monitoring service levels and driving operational improvements, the team helps ensure SLA achievement, improve workforce efficiency, and optimize outsourcing costs.

Responsibilities:
- Analyze historical trends and business forecasts to develop short- and long-term workload forecasts, calculate headcount (HC) requirements, and ensure adequate staffing across BPO sites.
- Develop and optimize shift schedules and resource allocation to meet business demand, service-level targets, and local labor requirements.
- Monitor key metrics, including response rate, CPH, schedule adherence, absenteeism, occupancy, and service levels.
- Lead WBRs/MBRs and drive BPO partners to address performance gaps.
- Monitor real-time traffic and staffing across sites, coordinating cross-site or cross-skill resources to manage demand spikes and operational disruptions.
- Partner with Finance and BPO vendors to validate monthly billed hours, improve scheduling efficiency, reduce ineffective staffing costs, and optimize cost per order.
- Build capacity planning models, reports, and dashboards using Excel and other analytical tools to support data-driven decisions.
- Collaborate with Operations, Finance, Product, and BPO partners to align workforce plans, ensure SLA compliance, and drive operational improvements.
- Identify opportunities to improve WFM (Workforce Management)processes, automate reporting, and enhance scheduling efficiency and operational scalability.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above.
- 3+ years of hands-on experience in WFM, forecasting, scheduling, real-time management, or capacity planning within customer service or contact center operations.
- Experience in multi-site and/or multichannel environments, with client-side BPO/vendor management experience preferred.
- Strong analytical skills and proficiency in Excel, including PivotTables, formulas, and capacity modeling.
- Familiarity with WFM systems, workforce monitoring tools, or operational reporting platforms.
- Strong communication, stakeholder management, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
- High Oral/Written proficiency in English and Portuguese is required for this role due to cross functional collaboration with global teams.

Preferred Qualifications:
- Experience in e-commerce, online marketplaces, or high-volume customer service operations..
- Experience with SQL, HQL, automation, or dashboard development.
- Familiarity with BPO billing reconciliation, cost analysis, and process optimization.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Bachelor's degree or above.
- 3+ years of hands-on experience in WFM, forecasting, scheduling, real-time management, or capacity planning within customer service or contact center operations.
- Experience in multi-site and/or multichannel environments, with client-side BPO/vendor management experience preferred.
- Strong analytical skills and proficiency in Excel, including PivotTables, formulas, and capacity modeling.
- Familiarity with WFM systems, workforce monitoring tools, or operational reporting platforms.
- Strong communication, stakeholder management, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
- High Oral/Written proficiency in English and Portuguese is required for this role due to cross functional collaboration with global teams.

Preferred Qualifications:
- Experience in e-commerce, online marketplaces, or high-volume customer service operations..
- Experience with SQL, HQL, automation, or dashboard development.
- Familiarity with BPO billing reconciliation, cost analysis, and process optimization.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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