426 jobs for "Manager, Vendor Management"

TikTok Shop - Vendor Workforce Management Program Manager

At TikTok - Sao Paulo

Posted on Oct 26

View job Apply on company site

Technical Program Manager III - Vendor Management Office

At JPMorgan Chase - Jersey City

Posted on Oct 30

View job Apply on company site

Vendor Management Portfolio Manager - Vice President

At JPMorgan Chase - London

Posted on Oct 19

View job Apply on company site

Senior Manager, Claims Vendor Management

At Pie Insurance

Posted on Oct 16

View job Apply on company site

Manager, Vendor Management

At Fidelity Investments - Covington

Posted on Sep 9

View job Apply on company site

Manager, Vendor Management

At General Motors - Austin · Warren

Posted on Oct 5

View job Apply on company site

Senior Regional Facilities Manager & Vendor Contract Management

At CSL - King of Prussia

Posted on Sep 29

View job Apply on company site

IT Project Management - Analytics

At Mars Incorporated - Remote / Flexible

Posted on Oct 28

View job Apply on company site

Sourcing Manager - Space & Occupancy, Director, Sourcing / Procurement

At Morgan Stanley - Bengaluru

Posted on Oct 26

View job Apply on company site

Finance & Business Management

At JPMorgan Chase - London

Posted on Oct 27

View job Apply on company site

IT Project Management - Labs

At Mars Incorporated - Remote / Flexible

Posted on Oct 28

View job Apply on company site

Call Center Associate

At Broadridge - Remote / Flexible

Posted on Nov 5

View job Apply on company site

Senior Manager, Speakers Bureau and Sponsorships, Operational Excellence

At Genmab - Princeton

Posted on Oct 16

View job Apply on company site

Senior Manager, Outside Counsel Management

At TikTok - San Jose

Posted on Sep 22

View job Apply on company site

Corporate Real Estate Manager (Delivery)

At Equinix, Inc - Amsterdam

Posted on Oct 2

View job Apply on company site

Strategic Sourcing Associate

At Sinclair Broadcast Group - Cockeysville

Posted on Jul 30

View job Apply on company site

Lead Technical Program Manager - Product Portfolio Management & Transformation

At JPMorgan Chase - Jersey City

Posted on Oct 8

View job Apply on company site

Sr Program Manager, Tech - Program Management (Tech)

At Uber - Bengaluru

Posted on Oct 23

View job Apply on company site

Manager, Soft Goods Materials, Global Suppy Management

At Apple - Cupertino

Posted on Oct 19

View job Apply on company site

Vendor Manager II (IT Sourcing)

At TD Bank - Toronto

Posted on Oct 30

View job Apply on company site

TikTok

TikTok Shop - Vendor Workforce Management Program Manager

Sao Paulo, BrazilOperationsPosted 13 days ago

Apply on company site View full job

Responsibilities

The Global E-Commerce Governance and Experience (GNE) team helps build a safe and trusted environment for businesses, creators, and communities. We develop policies that support responsible participation, detect and prevent fraud and abuse, and design the support experiences that resolve issues and strengthen trust.

We sit at the center of this e-commerce ecosystem, working closely with business, product, engineering, and legal teams, and applying AI to deliver trust and support at scale. Getting this right means protecting users while giving businesses and creators a platform they can grow on.

You will work on complex problems where user experience, safety, and support quality come together, helping shape safe and trusted interactions across the global e-commerce ecosystem.

About the Team

The Workforce Management (WFM) Team serves as the key link between the business and external BPO partners, overseeing workforce planning and performance across multiple sites. The team ensures the right staffing capacity is available at the right time through accurate forecasting, efficient scheduling, real-time resource allocation, and performance management. By monitoring service levels and driving operational improvements, the team helps ensure SLA achievement, improve workforce efficiency, and optimize outsourcing costs.

Responsibilities:
- Analyze historical trends and business forecasts to develop short- and long-term workload forecasts, calculate headcount (HC) requirements, and ensure adequate staffing across BPO sites.
- Develop and optimize shift schedules and resource allocation to meet business demand, service-level targets, and local labor requirements.
- Monitor key metrics, including response rate, CPH, schedule adherence, absenteeism, occupancy, and service levels.
- Lead WBRs/MBRs and drive BPO partners to address performance gaps.
- Monitor real-time traffic and staffing across sites, coordinating cross-site or cross-skill resources to manage demand spikes and operational disruptions.
- Partner with Finance and BPO vendors to validate monthly billed hours, improve scheduling efficiency, reduce ineffective staffing costs, and optimize cost per order.
- Build capacity planning models, reports, and dashboards using Excel and other analytical tools to support data-driven decisions.
- Collaborate with Operations, Finance, Product, and BPO partners to align workforce plans, ensure SLA compliance, and drive operational improvements.
- Identify opportunities to improve WFM (Workforce Management)processes, automate reporting, and enhance scheduling efficiency and operational scalability.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above.
- 3+ years of hands-on experience in WFM, forecasting, scheduling, real-time management, or capacity planning within customer service or contact center operations.
- Experience in multi-site and/or multichannel environments, with client-side BPO/vendor management experience preferred.
- Strong analytical skills and proficiency in Excel, including PivotTables, formulas, and capacity modeling.
- Familiarity with WFM systems, workforce monitoring tools, or operational reporting platforms.
- Strong communication, stakeholder management, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
- High Oral/Written proficiency in English and Portuguese is required for this role due to cross functional collaboration with global teams.

Preferred Qualifications:
- Experience in e-commerce, online marketplaces, or high-volume customer service operations..
- Experience with SQL, HQL, automation, or dashboard development.
- Familiarity with BPO billing reconciliation, cost analysis, and process optimization.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Bachelor's degree or above.
- 3+ years of hands-on experience in WFM, forecasting, scheduling, real-time management, or capacity planning within customer service or contact center operations.
- Experience in multi-site and/or multichannel environments, with client-side BPO/vendor management experience preferred.
- Strong analytical skills and proficiency in Excel, including PivotTables, formulas, and capacity modeling.
- Familiarity with WFM systems, workforce monitoring tools, or operational reporting platforms.
- Strong communication, stakeholder management, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
- High Oral/Written proficiency in English and Portuguese is required for this role due to cross functional collaboration with global teams.

Preferred Qualifications:
- Experience in e-commerce, online marketplaces, or high-volume customer service operations..
- Experience with SQL, HQL, automation, or dashboard development.
- Familiarity with BPO billing reconciliation, cost analysis, and process optimization.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile