Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job SummaryAs a Network Engineer supporting our managed services offering, Digital Infrastructure Management Service (DIM), you will be responsible for providing operational support for customer network environments hosted within Equinix data centers, the Equinix Network Edge virtual networking platform, and our Managed Private Cloud (MPC) services. This role focuses on post-deployment operations, including customer support, incident response, troubleshooting, and configuration changes.
You will help customers maintain stable and secure IT infrastructure by leveraging Equinix Managed Services and providing technical expertise throughout the operational lifecycle. This includes responding to customer inquiries, restoring services during incidents, and implementing requested operational changes.
Responsibilities - Provide operational support for customer network infrastructures after service deployment
- Respond to customer inquiries and technical support requests
- Perform troubleshooting and restoration activities during incidents and service disruptions
- Implement configuration changes based on customer requirements
- Maintain and support customer network environments throughout the operational phase
- Collaborate with internal teams, customers, and vendors to ensure service quality
- Contribute to continuous operational improvement and customer satisfaction
QualificationsRequired Qualifications
- At least 1 year of experience in one or more of the following areas: implementation, operations, or maintenance of Layer 2 and Layer 3 network environments
- At least 1 year of experience in implementation, operations, or maintenance of routing technologies such as BGP, OSPF, and Static Routing
- Hands-on troubleshooting experience in network environments.
- Business-level Japanese & English communication skills
- Experience working effectively with customers and internal stakeholders in a professional environment
Preferred Qualifications
- Experience with implementation, operations, or maintenance of virtual networking technologies such as SD-WAN
- Experience with implementation, operations, or maintenance of security technologies such as firewalls (FW)
- Technical knowledge of public cloud platforms such as AWS and Microsoft Azure.
- Experience working in large-scale enterprise environments
- Broad infrastructure knowledge with experience in:
- Technical analysis and problem solving
- Identifying technical challenges and developing solution approaches
- Infrastructure strategy and target-state planning
- High-level infrastructure architecture and design
- Experience participating in projects where English was used as a primary working language
Personal Attributes
- Creative thinker with a positive attitude, strong initiative, and a desire for continuous learning and growth
- Strong communication and collaboration skills
- Motivation to continuously develop technical skills and expertise
- Passion for building, operating, and improving infrastructure systems
- Ability to demonstrate leadership and take ownership of responsibilities and initiatives
- Self-motivated individual with a proactive attitude and a strong desire for continuous learning and professional growth
- Strong interpersonal and communication skills, with the ability to collaborate effectively across teams
- Passion for expanding technical expertise and developing new skills
- Hands-on mindset with a strong interest in building and improving infrastructure systems
- Demonstrated leadership capabilities and the ability to take ownership of initiatives
Note: This job description is not intended to be an exhaustive list of duties and responsibilities. Employees may be required to perform other related duties as necessary to meet the ongoing needs of the business.
概要職種：ネットワークエンジニア勤務地：東京レポーティング・ライン関係部署上長：EMS Operation Center APAC L2 Team Mgr社内：EMS APAC Operations,EMS EMEA Operations,EMS AMER Operations,EMS Service Management社外：お客様,ベンダー職務内容役割と責任ネットワークインフラの運用 担当
-主な責任当社のマネージド・サービス製品であるDigital Infrastructure Management Serviceの担当として,当社設置お客様ネットワーク機器,当社仮想ネットワークサービス Network Edge,当社プライベートクラウド(MPC)のデリバリー後の運用サービス提供を担っていただきます。ネットワークインフラアーキテクトとして,システム課題発生時のトラブルシューティング,お客様からのお問い合わせなどを含め,お客様がお持ちの課題を当社のマネージド・サービスを軸に解決へと導くための技術的な観点から運用を行います。
(ネットワーク運用サービス)
・システム構築後,運用フェーズにて,お客様からの各種問い合わせ,障害発生時の復旧対応,お客様からのご依頼に合わせた設定変更作業など,システム運用における業務を実施する。
職務要件資格&経験【必須経験】· L2,L3ネットワーク構築,運用,保守のいずれかの経験(１年以上)
· ルーティングプロトコル(BGP,OSPF,スタティック)構築,運用,保守のいずれかの経験(1年以上)
· ネットワークシステムにおいてのトラブルシューティング経験
· ビジネスレベルの日本語,英語力
【さらに下記経験があると尚可】※優遇・歓迎要件
· 仮想化ネットワーク技術(SD-WAN)構築,運用,保守のいずれかの経験
· FWなどのセキュリティ製品構築,運用,保守のいずれかの経験
· パブリッククラウド(AWS,Azureなど)のテクニカルスキル
· 大規模環境(エンタープライズ環境)での業務経験
· インフラ全般関して専門知識をもち,技術的分析,技術的課題の整理と解決策の立案及び,インフラグランドデザイン設計等に携わった経験のある方
· 英語を使用したプロジェクト業務経験
属性· 想像力豊かな思考を持ち,向上心と成長意欲を持って前向きに業務に従事できる方
· プロジェクト遂行上,顧客および社内関係者との必要なコミュニケーションが緊密に取れる方
· 自分のスキルを成長させていく意欲のある方
· 自らの手でシステムを作り上げる意欲のある方
· リーダーシップを発揮できる方
注記：本職務内容は全てを包括しているわけではなく,社員は会社の継続的なニーズを満たすための関連業務を
遂する場合もある。
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here. This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
