DescriptionThe Fleet Operations Specialist is responsible for managing vehicle inventory, monitoring vehicle lifecycle status through eCVMS, analyzing operational reports, and making process improvements to support business objectives. This role requires strong customer service skills, the ability to adapt to changing business needs, and the capability to develop effective reporting solutions for leadership and stakeholders.
Key Responsibilities - Manage and maintain vehicle inventory to ensure accuracy, visibility, and efficient utilization of fleet assets.
- Lead Captured Test Fleet pre-delivery process and ensure vehicles are assigned, prioritized and delivered to users in alignment with program team objectives.
- Utilize eCVMS to monitor vehicle status, analyze vehicle movement, and ensure proper application of status codes throughout the vehicle lifecycle.
- Serve as a subject matter expert for eCVMS functionality, status code usage, and related operational processes.
- Analyze reports and operational data to identify trends, risks, and opportunities for efficiency.
- Create and deliver presentations that communicate operational performance, key metrics, business impacts, and recommendations to leadership.
- Provide exceptional customer service by responding to inquiries, resolving issues, and collaborating with internal and external stakeholders.
- Adapt quickly to changing priorities, business requirements, and operational challenges while maintaining high-quality results.
- Partner with cross-functional teams to identify gaps, streamline workflows, and support continuous improvement initiatives.
- Monitor compliance with established operational procedures and recommend corrective actions when necessary.
Qualifications Required Skills - Strong inventory management experience.
- 2+ years of automotive experience
- Working knowledge of eCVMS functionality, status codes, and operational workflows.
- Advanced analytical and problem-solving skills.
- Experience creating and maintaining reports, dashboards, and performance metrics.
- Strong customer service and stakeholder management skills.
- Ability to develop and document business processes and standard operating procedures.
- Experience creating professional presentations for leadership and business partners.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Ability to adapt, pivot, and perform effectively in a fast-paced environment.
- Excellent verbal and written communication skills.
Preferred Qualifications - Bachelor's degree
- Experience in fleet operations, vehicle management, or automotive operations.
- Proficiency with Excel, data analysis tools, and reporting platforms.
- Experience leading process improvement initiatives.
- Knowledge of operational performance metrics and inventory optimization strategies.
Key Competencies - Process Improvement
- Operational Excellence
- Inventory Management
- Data Analysis & Reporting
- Customer Focus
- Adaptability & Agility
- Cross-Functional Collaboration
- Presentation & Communication Skills
- Strategic Thinking
- Problem Solving
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
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