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UKG

Sr Technical Product Ops Specialist

Noida, IndiaAccount ManagementPosted today

Apply on company site View full job

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

Sr Tech Prod Ops Spec : Sr Tech Prod Ops Spec (SR TECH PROD OPS SPEC) will be delivering Services for UKG Premium Services and Support. The purpose of this role is to deliver the overall portfolio for this premium offering including overall Cybersecurity, AI, Data and Integration End to End. The SR TECH PROD OPS SPEC is accountable for the day-to-day execution of the UKG Premium Services and Support portfolio & mitigation plan, methods and tools, and best practices across all systems & landscape environments and platforms. The SR TECH PROD OPS SPEC will develop and demonstrate a premium level of understanding of the customer's strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed UKG services. These resources must demonstrate a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including AI, Integration and newest UKG features.
Essential Functions:
• Drives business and IT planning & strategy sessions with customers in partnership with UKG's EPIC and CX Delivery teams.
• Architect and define the customer engagement model based on a profound understanding of the customer situation including core business processes, system landscape, organizational structure, support organization, and company goals.
• Deliver services for the UKG customers including UKG products, solutions, integrations and innovations.
• Design and implement comprehensive customer integration architectures that ensure seamless data flow and interoperability.
• Develop and maintain customer architecture documentation, including system diagrams, integration workflows, and technical specifications.
• Monitor and troubleshoot integration issues, providing technical support and guidance to development teams.
• Supports and drives the development of master plans for business and IT landscape and IT transformations.

• Develop and validate a release strategy.
• Develop an operational strategy for the customer to adopt UKG Best Practices.
• Define a strategy to develop customer integration models.
• Develop a master plan with the customer for business continuity.
• Ensures consistent UKG Premium Support and Services strategy and delivery engagements according to the customer industry.
• Provides functional and technical advisory for UKG Customer Engagements within the industry.
Qualifications:
• Bachelor's degree in Informatics, information technology, engineering, computer science, or other relevant combination of training and experience.
• 5+ years in a Solution and Software Support for Cloud solutions and Operations.
• 5+ years of experience in Support Solutions.
• Excellent knowledge on Cybersecurity and Service Architecture integration.
• Proficient in tools and platforms, such as Google Cloud, Microsoft Azure, Dell Boomi, or equivalent.
• Overall knowledge on Root Cause analysis, diagnosis and solutioning.
• Overall knowledge AI, data, integrations and cross technologies.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
Proficient in English.
• Proven track record of delivering results in dynamic environments, with a focus on customer-centricity, quality, and efficiency.
• Proven ability to design and implement scalable, secure, and efficient solutions.

Company Overview:

UKG is the Workforce Operating Platform with unified HR, payroll, and workforce management, built to solve the unique challenges of frontline work. Powered by people-first AI and decades of labor data, UKG turns workforce intelligence into real-time decisions around staffing, pay, compliance, and productivity, enabling every worker to confidently take action as work happens. That's why more than 80,000 organizations worldwide trust UKG to run their workforce - not just manage it. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

About UKG

Size: 10,000+ employees
Industry: Technology

View company profile

Perks and Benefits

Health and Wellness
- Health Insurance
- Health Reimbursement Account (HRA)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA with Employer Contribution
- HSA
- HSA with Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(k) With Company Matching
- Company Equity
- Performance Bonus
- Profit Sharing
Office Life and Perks
- Casual Dress
- Happy Hours
- Company Outings
- Holiday Events
Professional Development
- Tuition Reimbursement
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program