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Cornerstone OnDemand

Deal Desk Manager

Heredia, Costa RicaPosted today

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The Deal Desk Manager will report to the Deal Desk Director and manage a team of Senior Analysts supporting Cornerstone's Global Sales organization. This role serves as a primary point of contact for the global Sales team, providing guidance on quote generation, deal structuring, pricing, policy adherence, and compliance. As a member of the broader Deal Desk organization, you will contribute to business scalability through process improvement, policy standardization, operational excellence, and cross-functional collaboration. The ideal candidate thrives in a fast-paced environment, acts with urgency, and effectively manages competing priorities and tight deadlines.

In this role you will..

Manage the Deal Desk day to day function and assist the Sales org with Deal structuring, Quoting and Pricing, Special Terms and Exception Approvals Management
Foster relationships with direct reports, sales leaders and their respective teams
Develop a feedback loop with Sales and provide on-going recommendations regarding the improvement of policies and process
Develop and lead a team of talented, smart individuals dedicated to improving/creating the greatest experience for our internal Sales, Finance, & Legal teams
Work with the Director to continuously improve team engagement
Continuous review of deal progression and collaboration with colleagues to ensure optimal deal cycle times
Review Sales-proposed quotes, provide feedback and coaching to both Sales and analysts, ensure compliance with published sales and business policies, and approve or reject/escalate quotes as needed based on policy and business judgement
Challenge legacy policies and procedures that complicate the Order to Cash process

Participate in deal review and strategy discussions with sales teams and internal stakeholders, providing guidance on policy interpretation, deal structuring options, pricing considerations, and approval requirements.

Manage ServiceNow incoming ticket queues and provide analysis on ticket trends
Identify deal trends and drive efforts to categorize historical contracting and deal structuring trends based on sales segment or industry vertical

Maintain deep knowledge of product offerings, roadmap updates, and release changes to effectively support deal structuring, pricing decisions, quoting guidance, and sales enablement.

Manage Deal Desk approval queue, ensuring deals are reviewed timely

You've got what it takes if you have..

Bachelor's degree or equivalent experience

3-5 years of experience in a Deal Desk, Revenue Operations, Sales Operations, or similar commercial support function
Previous people management experience, including coaching, developing, and leading high-performing teams
Demonstrated ability to work with urgency, manage competing priorities, and meet tight deadlines in a fast-paced environment

Strong Leadership Skills
Communication needs to be clear and able to articulate (Proficient in English)
Proficiency with Salesforce Quoting, & CPQ, Apptus CPQ and DocuSign CLM tools (ale to trouble shoot issues review resources before seeking assistance(
Intermediate / advanced skills in MS Excel (VLOOKUP & Pivot Charts a must)
Strong PowerPoint and Presentation Skills
A selfless team player mentality
An ability to be flexible and adaptable in a changing environment
A strong aptitude to learn new things easily
Highly organized with the ability to multi-task & handle multiple deadlines simultaneously
Precise attention to detail
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Consideration for privacy and security obligations

About Cornerstone OnDemand

Size: 1,001 - 5,000 employees
Industry: Technology

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