1 job for "Principal Technical Support Specialist - Poland"

Principal Technical Support Specialist - Poland

Posted on Nov 11

Principal Technical Support Specialist - Poland

Krakow, PolandPosted today

ABOUT CORNERSTONE

Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept - one customer, one case, one conversation at a time.

In this role you will...

• Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.

• Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.

• Deliver technical health reviews on cadence - configuration, integrations, adoption - and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable).

• Watch the account's renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.

• Advocate escalations into DEEP with full context; your account's EIM inputs are accurate because you keep them so.

• Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching.

You've got what it takes if you have...

• 4+ years enterprise technical support or Principal Tech Support Specialist experience; executive-ready communication.

• Principal Tech Support Specialist certification track within 90 days incl. SysAdmin/configuration depth.

• Commercial awareness - you understand the account's ARR, entitlements, and renewal timeline.

• Relationship craft: customers ask for you by name and mean it.

About Cornerstone OnDemand

Size: 1,001 - 5,000 employees
Industry: Technology

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