Principal Technical Support Specialist - Poland
Today Krakow, Poland
About us
- Size: 1,001 - 5,000 employees
- Industry: Technology
ABOUT CORNERSTONE
Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept - one customer, one case, one conversation at a time.
In this role you will...
• Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.
• Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.
• Deliver technical health reviews on cadence - configuration, integrations, adoption - and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable).
• Watch the account's renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.
• Advocate escalations into DEEP with full context; your account's EIM inputs are accurate because you keep them so.
• Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching.
You've got what it takes if you have...
• 4+ years enterprise technical support or Principal Tech Support Specialist experience; executive-ready communication.
• Principal Tech Support Specialist certification track within 90 days incl. SysAdmin/configuration depth.
• Commercial awareness - you understand the account's ARR, entitlements, and renewal timeline.
• Relationship craft: customers ask for you by name and mean it.
Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept - one customer, one case, one conversation at a time.
In this role you will...
• Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.
• Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.
• Deliver technical health reviews on cadence - configuration, integrations, adoption - and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable).
• Watch the account's renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.
• Advocate escalations into DEEP with full context; your account's EIM inputs are accurate because you keep them so.
• Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching.
You've got what it takes if you have...
• 4+ years enterprise technical support or Principal Tech Support Specialist experience; executive-ready communication.
• Principal Tech Support Specialist certification track within 90 days incl. SysAdmin/configuration depth.
• Commercial awareness - you understand the account's ARR, entitlements, and renewal timeline.
• Relationship craft: customers ask for you by name and mean it.
Additional Information
- Posted: today