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Job Category
Customer Success
Job Details
About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
What You'll Be Doing & Why It MattersThe Technical Architect - Automotive Cloud successfully designs and manages the delivery of complex, enterprise-grade Salesforce solutions for automotive clients operating across OEMs, authorized dealership networks, commercial fleet operators, and emerging mobility providers. Technologies include Salesforce Automotive Cloud, Vehicle Console, Dealer Management, Fleet Management, Salesforce APIs, Apex/LWC, Agentforce, and DMS/telematics integrations.
You are both a big-picture automotive enterprise thinker and a deep, hands-on problem solver. You take pride in designing systems that withstand high transaction volumes across distributed dealer networks, support complex OEM-to-dealer data hierarchies, and will not fail at critical inflection points such as vehicle launch campaigns, service recall operations, or connected vehicle data ingestion spikes. The solutions you design are built for long-term scalability, growing seamlessly alongside the customer's dealer network footprint and connected vehicle ecosystem.
You have a strong mix of technical depth and enterprise consulting acumen, knowing how to leverage AI development tools like Claude, Cursor, and GitHub Copilot to optimize code quality, accelerate architectural design cycles, and rapidly prototype automotive-specific configurations. As Salesforce leads the agentic era, you play a front-line role in driving AI-First delivery-designing autonomous agents that power intelligent dealer assist, predictive service scheduling, and connected vehicle conversational experiences.
What You'll Actually Be Doing:Stakeholder Collaboration: Collaborate with automotive client stakeholders-CTO, VP Digital, Head of Dealer Operations-to define requirements, deliverables, and manage expectations across enterprise OEM and dealer network engagements.
Solution Architecture: Translate complex automotive business requirements into well-architected Salesforce solutions, identifying opportunities to embed autonomous AI using Agentforce for intelligent dealer assist, predictive service agents, and connected vehicle conversational experiences.
Enterprise AI Architecture: Design and integrate scalable predictive and generative AI solutions within Automotive Cloud environments-optimizing performance, resource consumption, and platform governor limits to support real-time telematics ingestion and high-volume dealer operations.
Technical Design Leadership: Lead design sessions; author TDDs/ADDs aligned to client commercial objectives; leverage AI tools to review architectural assumptions and simulate edge cases such as peak vehicle launch traffic, concurrent DMS sync operations, and large-scale recall campaign orchestration.
AI-First Governance & Code Standards: Provide project oversight championing AI-First delivery using AI tools and agentic evaluation frameworks. Lead code reviews and enforce standards using AI coding assistants to identify governor limit risks and optimize integration performance.
Technical Delivery Management: Manage delivery of custom development, DMS integrations, telematics ingestion pipelines, and vehicle master data migrations-using AI tools to accelerate Apex class generation, mock data creation, and REST integration scaffolding
Performance Evaluation & ROI: Collaborate with automotive customers to develop evaluation frameworks measuring AI performance, dealer satisfaction scores, service retention rates, and business value for specific automotive use cases.
Pre-Sales & Prototyping: Participate in automotive discovery workshops, technical deep-dives, and rapid POC development-using AI tools to prototype Vehicle Console configurations, dealer portal experiences, and Agentforce automotive agents for prospective clients.
Product Team Liaison: Liaise with Salesforce Automotive Cloud product teams to channel client implementation feedback, influence roadmap decisions, and ensure implementations align with platform evolution.
You're Our Person If...Experience & Platform Depth- Degree or equivalent proven experience (extracurricular leadership, military, volunteer, work experience)
- 9-14 years CRM/enterprise software; 6+ years Salesforce platform; 3+ years Automotive Cloud
- Expert Automotive Cloud data model: Vehicle Console, Dealer Management, Fleet Management modules
- Expert-level Salesforce platform suite: Sales, Service, Experience, Automotive Cloud, Agentforce architecture
- Scalable solution design for high-volume automotive scenarios with AI-assisted load modeling
- LDV limitations, design patterns, and data distribution risk analysis
- Multi-tier dealer hierarchy sharing: OWD, sharing rules, and permission sets for OEM/dealer data isolation
- Platform security capabilities: TLS, SSL, and data encryption for automotive commercial data
Integration, AI & DevOps- Expert DMS integration: CDK, Reynolds & Reynolds, Tekion; telematics ingestion platforms; OEM proprietary back-end systems
- Middleware platforms: MuleSoft, Boomi, Azure Integration Services; ETL/ELT frameworks
- Auth patterns: SAML, SSO, OAuth 2.0 - secure configuration for OEM and dealership enterprise identity providers
- DevOps: environment management, Git, Copado/Gearset, multi-sandbox deployment pipelines and release management
- Practical fluency: accelerate delivery using AI tools, document architecture, maintain code quality
- Agentforce design: dealer assist agents, connected vehicle chatbots, predictive service recommendations, intelligent recall orchestration
- Collaboration with customers to develop AI performance and business value evaluation frameworks
Certification Pathway & Continuous LearningRequired certification Salesforce Administrator
Platform App Builder
Platform Developer I
Agentforce Specialist
Integration Architect
Sharing & Visibility Designer
Preferred certification : System / Application Architect
CRM Analytics Consultant
Leadership Qualities & Core ValuesTo navigate high-stakes technical environments and successfully lead automotive enterprises through digital disruption, the Technical Architect must embody specific consulting behaviors that translate technical capability into executive alignment and customer trust.
Core Leadership Pillars- PASSION: Customer Success First : Deep personal investment in transforming complex OEM and dealer implementations into tangible market wins and measurable outcomes for automotive clients and their networks.
- BEGINNER'S MIND: Continuous Learning : Approaches every engagement with humbleness and curiosity-dismantling assumptions to keep pace with rapid shifts in EV transitions, connected vehicle technology, and consumer expectations.
- ADAPTABLE: Thrives in Uncertainty: Remains poised, agile, and decisive navigating structural volatility, shifting regulatory landscapes, and market disruption as permanent constants in the automotive sector.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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