Help shape the future of a flagship travel card partnership by turning customer insights into standout products and experiences. In this role, you will lead enhancements that customers feel every day and that drive meaningful business impact.
Job Summary
As a
Customer Experience and Product Vice President in the
Partner Card team within Consumer Card Services, you lead the end to end product roadmap and customer journey for our Hyatt co branded card portfolio. You partner closely with Hyatt and internal teams to design, build, and launch new benefits, modern features, and improved experiences across the lifecycle. Your work helps us deliver a simpler, more rewarding cardmember experience while driving measurable portfolio performance.
Job responsibilities
- Own the product roadmap for the Hyatt co branded card portfolio, including benefits refreshes, feature modernization, and new capability launches
- Translate customer needs and business goals into clear experience priorities, requirements, and deliverables
- Define go to market strategies and launch plans for product updates and new features
- Set the customer experience vision, principles, and standards for the portfolio and drive year over year improvement
- Establish success measures and performance reporting to track progress and inform decisions
- Lead cross functional planning and governance to align priorities, manage dependencies, and unblock decisions
- Build and maintain a strong partnership with Hyatt, aligning on shared priorities, metrics, and joint roadmaps
- Collaborate with design, marketing, technology, data and analytics, and servicing teams to deliver cohesive experiences
- Partner with risk, legal, and compliance stakeholders to ensure solutions meet policy and regulatory expectations
- Identify experience gaps and operational pain points, then drive fixes through to implementation
Required qualifications, capabilities, and skills
- Bachelors degree required
- Seven or more years of experience in product, marketing, and or customer experience, including product development and strategy
- Demonstrated ability to lead complex initiatives across multiple teams and deliver on timelines
- Strong partner management and negotiation skills with experience influencing internal and external stakeholders
- Customer centered mindset with experience defining journeys, standards, and measurable experience improvements
- Strong communication skills, including the ability to simplify complex topics for senior audiences
- Data driven approach with experience using metrics to prioritize work and evaluate outcomes
- Strong organizational skills and ability to manage multiple priorities at the same time
- Sound judgment and a strong risk and control mindset in a regulated environment
Preferred qualifications, capabilities, and skills
- Master of Business Administration preferred
- Experience with co branded credit card products, travel benefits, or loyalty programs
- Experience leading digital product modernization across web and mobile experiences
- Familiarity with servicing, operations, and customer communications as part of end to end journey ownership
- Strong financial acumen, including experience managing to profitability goals and tradeoffs
Optional additional Information
- Some travel may be required to support partner and business needs
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
