Program Manager, Technical Services Delivery

Overview

Insight Global Consulting is seeking a Project / Program Manager to oversee a growing portfolio of manufacturing-focused consulting engagements, including AI transformation, data modernization, platform migration, and related follow-on project opportunities.

This role is responsible for end-to-end delivery of strategic consulting, transformation, and technology initiatives in a manufacturing client environment. Successful candidates will coordinate cross-functional teams, manage client and internal stakeholder relationships, drive project governance, and ensure delivery continuity across a growing portfolio of client work.

The Project / Program Manager serves as a consulting delivery leader for programs that may include AI maturity assessments, AI-enabled transformation, use case backlog assessment, data migration, analytics modernization, enterprise platform transition, business process improvement, and change management. A successful candidate is comfortable operating in a matrixed environment with client sponsors, technical SMEs, business stakeholders, consultants, delivery leadership, and account teams, and can translate strategic objectives into executable delivery plans.

Responsibilities

Program & Portfolio Delivery

• Oversee current and future client engagements focused on AI transformation, data modernization, platform migration, and related downstream project opportunities.
• Lead multiple concurrent workstreams across AI transformation, data migration, analytics, process improvement, and technology modernization initiatives.
• Manage scope, schedule, budget, risks, dependencies, deliverables, and stakeholder communications across a growing portfolio of client work.
• Establish governance routines, executive reporting cadences, RAID management, decision logs, and delivery management standards.
• Coordinate resource planning, delivery execution, consultant engagement, and successful handoffs between assessment, implementation, and follow-on scope.
• Ensure adherence to contractual commitments, milestones, KPIs, SLAs, and client success measures.

Client Leadership

• Serve as a primary delivery contact for client stakeholders, program sponsors, technical leaders, and business owners.
• Facilitate steering meetings, status reviews, risk reviews, backlog reviews, planning sessions, and executive updates.
• Build trusted advisor relationships by connecting delivery execution to client business priorities and transformation objectives.
• Identify opportunities to expand business value, improve delivery outcomes, and define logical follow-on work from current engagements.

Transformation & Strategic Initiatives

Lead consulting engagements such as:

• AI Maturity Assessments
• AI Transformation Roadmaps
• AI Use Case Backlog Assessment and Prioritization
• Data Migration Programs, including Synapse-to-Snowflake or similar platform transitions
• Cloud Data Platform Modernization
• Reporting and Analytics Modernization
• Data Governance and Data Quality Initiatives
• Manufacturing Process and Operations Transformation
• Enterprise Systems Integration and Modernization
• Change Management and Adoption Programs
• Process Improvement and Operational Excellence Initiatives

Risk & Financial Management

• Manage engagement financial performance, forecasting, and profitability.
• Monitor program risks, issues, dependencies, and mitigation strategies.
• Drive change control governance and scope management.
• Escalate delivery concerns and implement corrective actions when necessary.

Team Leadership

• Lead cross-functional consulting teams including project managers, business analysts, data engineers, AI specialists, solution architects, technical SMEs, client resources, and account team partners.
• Operate effectively in a matrixed environment where delivery authority, client ownership, technical execution, and commercial accountability may sit across multiple teams.
• Coach and guide consultants and project contributors to maintain accountability, clarity, and delivery momentum.
• Foster a culture of ownership, continuous improvement, and client-centric delivery.

Qualifications

Required Qualifications

Experience

• 8+ years of project and program management experience, preferably in consulting, professional services, technology delivery, or enterprise transformation.
• Demonstrated experience managing client-facing programs with multiple workstreams, stakeholders, vendors, and delivery teams.
• Experience delivering strategic business and technology initiatives such as AI transformation, data platform modernization, analytics enablement, or enterprise systems programs.
• Ability to manage ambiguity, structure workplans, coordinate dependencies, and drive accountability across matrixed teams.
• Strong executive communication, facilitation, status reporting, risk management, and issue resolution skills.

Preferred Industry Experience

• Experience working with manufacturing, industrial, automation, engineering, or complex product organizations.
• Understanding of how manufacturing businesses evaluate technology investments, operational transformation, data maturity, automation, and enterprise process change.
• Experience partnering with business operations, IT, data, analytics, engineering, product, finance, procurement, PMO, and executive leadership teams.
• Comfort managing programs that span multiple business functions rather than a single technical or operational discipline.
• Familiarity with manufacturing operations, supply chain, quality, plant operations, industrial automation, or engineered product environments is preferred but not required.

Candidates are not expected to be manufacturing practitioners, but should understand how manufacturing organizations operate, prioritize transformation investments, and adopt new technology across business and technical teams.

Program Management Expertise

Experience delivering initiatives such as:

• AI Maturity Assessments
• AI Transformation and Adoption
• AI Use Case Intake, Backlog Assessment, and Prioritization
• Data Migration and Platform Modernization
• Synapse-to-Snowflake or Similar Cloud Data Transitions
• Reporting, Analytics, and Business Intelligence Modernization
• Enterprise Applications and Systems Integration
• PMO Governance and Delivery Operating Models
• Business Process Improvement
• Organizational Change Management
• Operational Excellence

Technical Knowledge & Delivery Context

Preferred familiarity with:

Project, Portfolio & Delivery Management

• Microsoft Project
• Smartsheet
• Jira
• Azure DevOps

AI, Data & Cloud Platform Context

• AI maturity, readiness, and transformation planning
• AI use case backlog intake, assessment, prioritization, and roadmap development
• Data migration and platform modernization concepts
• Microsoft Azure Synapse, Snowflake, Databricks, or comparable cloud data platforms
• Data governance, quality, lineage, and reporting modernization

Productivity, Collaboration & Analytics

• Microsoft 365
• Power BI
• SharePoint
• Visio
• Excel Advanced Analytics

Program Governance

• Risk Management
• Financial Forecasting
• Change Control
• Executive Reporting
• PMO Frameworks
• Portfolio Governance

Preferred Certifications

• PMP
• PgMP
• PMI-ACP
• Lean Six Sigma Green Belt or Black Belt
• Prosci Change Management
• Scrum Master Certification
• SAFe Certification

Ideal Previous Employers or Backgrounds:

• Rockwell Automation
• Honeywell
• Siemens
• Schneider Electric
• ABB
• GE Vernova or GE Digital
• Deloitte, Accenture, Slalom, Capgemini, Cognizant, or similar consulting firms
• Manufacturing, industrial automation, data modernization, AI transformation, or enterprise technology delivery organizations