3,578 jobs for "Manager, Technical Support"

What you'll do:

Engineering Operations Leadership

• Lead a multi-disciplinary organization of engineers, designers, technical leads, and specialists supporting ETO, COE, COD, wiring diagrams, application engineering, layout and design, and manufacturing support for LVA and Busway.

• Own engineering execution from customer specification and order configuration through customer-approval drawings, detailed electrical and mechanical design, bills of material, manufacturing release, as-built updates, and engineering-change closure.

• Deliver on-time engineering releases, first-time-right quality, productivity, responsiveness, and customer satisfaction while maintaining compliance with product standards and plant processes.

• Establish capacity, workload, outsourcing, and cross-training plans that provide flexible support across low-voltage assembly and busway demand.

• Drive operating rhythms for backlog, engineering completion, order complexity, quality defects, change notices, risk escalation, recovery plans, and plant support.

Product-Line and Technical Leadership

• Serve as the technical and organizational leader for Low Voltage Assembly and Busway engineering. Ensure leaders and teams understand product architecture, application boundaries, configuration rules, electrical and mechanical interfaces, manufacturing constraints, installation dependencies, and test requirements.

• For LVA, guide engineering for Magnum PXR and Magnum DS low-voltage switchgear, including rear-access, front-access, arc-resistant, arc-quenching, NRX, OEM, indoor, and outdoor configurations supported by the product line.

• Ensure strong LVA knowledge of UL 1558 and UL 891 applications; main, tie, feeder, transition, auxiliary, metering, and control sections; breaker selection and application; horizontal and vertical bus; risers, runbacks, stabs, bracing, grounding and neutral systems; cable and conduit entry; control power; current and voltage transformers; protection, metering, communications, interlocks, automatic-transfer and power-control schemes; one-lines, three-lines, schematics, wiring diagrams, and customer-connection requirements.

Engineering Systems, Digital Thread, and Continuous Improvement

Business, Plant, and Cross-Functional Leadership

Talent and Organizational Development

Qualifications:

• Bachelors/Masters in Electrical engineering or equivalent
• 15+ years of engineering experience in low-voltage power distribution, switchgear, busway, or related electromechanical products, with substantial experience in Engineer-to-Order, Customer Order Engineering, Customer Order Design, application engineering, detailed design, or requisition engineering. Minimum 5 years of people-leadership experience leading multi-disciplinary electrical and mechanical engineering teams; experience leading leaders or multiple product-line teams is preferred.

Skills:

• Extensive knowledge of ETO order engineering, including specification and drawing review, configuration, feasibility assessment, customer-approval drawings, detailed design, bills of material, manufacturing release, change management, as-built documentation, and plant support.
• Demonstrated product knowledge in both Low Voltage Assembly and Busway engineering, or deep expertise in one product line with proven ability to build capability in the other.
• LVA knowledge: Magnum PXR and Magnum DS switchgear; front- and rear-access arrangements; arc-resistant and arc-quenching configurations; UL 1558 and UL 891 applications; breakers, bus, risers, runbacks, stabs, bracing, neutral and grounding systems; protection, metering, communication, interlocks, control power, automatic-transfer and power-control schemes; one-lines, three-lines, schematics, wiring diagrams, and mechanical layouts.
• Busway knowledge: Pow-R-Way III, Pow-R-Way II, and supported busway offerings; feeder and plug-in busway; straight lengths and fittings; elbows, offsets, tees, crosses, flanges, joints, expansion and phase-transposition sections; transformer taps and throat connections; reducers, adapters, end feeds, end closers, hangers, power takeoffs, plug-in devices, layout drawings, final-field-fit requirements, and equipment coordination.
• Working knowledge of copper and aluminum conductor application, bus ampacity, voltage and short-circuit ratings, phasing, orientation, grounding, neutral arrangements, insulation, voltage drop, environmental ratings, clearances, supports, seismic requirements, installation constraints, and field coordination.
• Strong understanding of applicable ANSI, IEEE, UL, NEMA, NEC, NFPA, CSA, and IEC requirements, including low-voltage switchgear, busway, arc-resistant, testing, and installation requirements applicable to the supported portfolios.
• Strong understanding of manufacturing processes, structure and compartment assembly, breaker and device fitment, bus fabrication and jointing, wiring, inspection, testing, packaging and shipping splits, quality systems, engineering changes, and product lifecycle management.
• Experience with BidManager or comparable configuration tools; AutoCAD and AutoCAD Electrical; Inventor or comparable 3D CAD; ENOVIA/3DX or comparable PLM; Design Automation; BIM; MAPICS/AS400; and manufacturing-release or order-management systems.
• Proven ability to lead design automation, BIM and digital-thread initiatives, reusable product definition, configuration validation, drawing and BOM automation, busway engineering automation, workflow optimization, and engineering-quality improvement.
• Demonstrated application of Lean, DMAIC, Design for Six Sigma, Agile, and continuous-improvement methods; Green Belt or Black Belt certification is preferred.
• Ability to evaluate competitor offerings, customer and market trends, product standards, installation practices, and technology developments relevant to low-voltage assemblies and busway.

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

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