3,847 jobs for "Client Success Lead"

Atlanta, GA · Austin, TX · Baltimore, MD · Birmingham, AL · Boise, ID · Boston, MA · Charlotte, NC · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Fort Worth, TX · Fresno, CA · Gilbert, AZ · Grand Rapids, MI · Hermitage, TN · Houston, TX · Huntsville, AL · Indianapolis, IN · Inglewood, CA · Jacksonville, FL · Jericho, NY · Jersey City, NJ · Kansas City, MO · Lake Mary, FL · Las Vegas, NV · Los Angeles, CA · Louisville, KY · Memphis, TN · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New York, NY · Philadelphia, PA · Pittsburgh, PA · San Diego, CA · San Francisco, CA · Tallahassee, FL · Tampa, FL · Tempe, AZ$105,400 – $207,800Posted 18 days ago

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Position Summary

Position Summary

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 05/31/2027.

Work you'll do

• Lead requirements & design workshops and stakeholder interviews with SOC, incident response, threat intelligence, and IT operations leaders

• Guide client stakeholders through migration considerations from current-state processes, tools, and data to ServiceNow-aligned architecture, including out-of-the-box adoption, customization trade-offs, and sequencing of capabilities

• Own the process design & development workstream: current-state assessment, future-state design, response runbooks, severity and escalation models, major incident procedures, RACI, SLAs, and KPIs (e.g., MTTD, MTTR, escalation rate, automation coverage)

• Develop epics and user stories, directly as output from workshops and process design sessions, working alongside other business process consultants and solution architects

• Drive functional design decisions for SIR, including alert-to-incident logic, playbooks and flows, Threat Intelligence Security Center (TISC) enrichment, assignment, post-incident reviews, dashboards, and access models, and document via user stories and design documentation

• Document requirements, RACI matrices, data flows, and integration needs with SIEM, EDR, Threat Intelligence Security Center (TISC) and other threat intelligence sources, as well as touchpoints the CMDB

• Produce project artifacts: process flows, functional designs, test scenarios, training materials, and release notes

• Identify where Now Assist and AI Specialists, including agentic incident response, can reduce manual triage and investigation work, and define the human-in-the-loop approval process around them

• Define integration and data requirements for SIEM, EDR, SOAR, TISC and other threat feeds, and the CMDB in partnership with technical leads

• Develop your workstream backlog, interacting directly with a team of technical consultants to configure ServiceNow to client specifics

• Manage day-to-day agile activities, including user story assignment, backlog grooming, sprint preparation, and story refinement

• Assist in project management reporting, understanding workstream and project wide dependencies and when to raise appropriate risks

• Review and own quality-check deliverables from Consultants; mentor and coach team members.

• Manage workstream scope, timeline, and risks; escalate early with a recommendation to engagement managers and senior leadership

• Lead show back demonstrations, UAT, defect triage training, cutover, and adoption planning

• Contribute to proposals, estimates, and reusable practice assets

A successful candidate would possess these skills

• Self-starter who takes ownership of a workstream and delivers without close supervision

• Sharp analytical thinker who cuts through complexity to the core issue

• Resourceful problem solver who builds workable solutions when there is no playbook

• Advisory mindset: explains trade-offs in plain language and recommends the ServiceNow-aligned path

• Collaborative leader who raises the performance of the people around them

• Confident client-facing communicator, comfortable with technical and executive audiences

• Meticulous attention to detail and quality

• Ability to manage and prioritize multiple tasks in a fast-paced environment

• Ability to mentor and provide clear guidance to others

The team

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with our client's strategic objectives, regulatory requirements, and risk appetite. We support capabilities across a broad suite of ServiceNow products across SecOps, Integrated Risk Management, and IT Asset Management. We are a growing team and are looking for our next generation of leaders to steer the direction of practice.

Qualifications

Required

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, Information Technology, or Business Administration

• 4+ years supporting or leading ServiceNow implementation projects in a client-facing consulting role

• 4+ years gathering business requirements, leading workshops, and designing process flows and functional documentation

• 3+ years designing, configuring, or implementing ServiceNow Security Incident Response including at least one full implementation

• Working knowledge of SOC and incident response operating processes

• Experience leading a workstream and mentoring junior team members

• Experience guiding clients from legacy tools and processes to ServiceNow out-of-the-box aligned design and best practices

• ServiceNow Certified System Administrator (CSA)

• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve

• Limited immigration sponsorship may be available

Preferred

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist - Security Incident Response (CIS- SIR)

• Architecture Excellence (ArchX)

• Experience with Threat Intelligence Security Center (TISC)

• Experience applying NIST 800-61, NIST CSF, ISO 27001, or MITRE ATT&CK in process or platform design

• Experience integrating ServiceNow with SIEM, EDR, or SOAR tools

• Experience with Now Assist for Security Operations, AI Specialists, or Performance Analytics

• Experience migrating from another case management or SOAR platform

Compensation and Additional Information

#CyberServiceNow

For individuals assigned and/or hired to work in a Remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to a Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 to $207,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers

Requisition code: 372305

Job ID 372305

About Deloitte

Deloitte is the largest professional services network in the world—providing audit, tax, consulting, enterprise risk, and financial advisory services.

Size: 10,000+ employees
Industry: Client Services

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