1,539 jobs for "Customer Support Solutions Lead Engineer"

What you'll do:

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.

Our EMEA Business Service Center (BSC) in Budapest is Eaton's largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.
This position can also be based at Eaton premises in Slovakia, the Czech Republic (Prague, Brno), Poland, and Italy.
Eaton provides a competitive total rewards package based on applicable skills, knowledge, and experience, and aligned with internal and external market practices. For candidates based in Italy, the gross annual salary range for this position is approximately EUR 51,200 - EUR 75,020, depending on experience, qualifications, and overall fit for the role.
You will visit customers and distributors independently or alongside sales teams to support regular technical discussions, with a particular focus on troubleshooting and resolving technical issues for key accounts.

Key Responsibilities:
A. Provide application support to OEMs, Distributors and EMSs. Design assistance includes system analysis and proposals, product selection, layout, technical comparison, elevation drawings, configuration, custom design etc.
B. Effectively translate customer needs to Commercial and R&D teams to facilitate product design and specification improvements, increasing the NBO success rate.
C. Deliver training programs to customers and distributor partners, including product technology, applications, and regular product roadmap updates.
D. Gather customer feedback and provide input to Product Management to improve product acceptance in the marketplace and drive roadmap development.
E. Work with Marketing and Sales teams to identify new opportunities and be a key contributor in achieving/exceeding NBO pipeline targets.
F. Prepare technical literature, application notes, technical sales tools, training materials, etc.

Qualifications:

• Bachelor's Degree in Engineering (preferably electrical engineering - power)
• 10+ years of relevant experience

Skills:

Sound technical background with strong application knowledge in Power Management for the following industries:
• Automotive & Transportation
• Industrial Segment
• Energy Segment
Additional requirements:
• Initiative and positive attitude
• Ability to work independently as integral part of a professional team
• Frequent travel is required
• Ability to work under pressure
• Good presentation skills
• Willingness to learn and self development What We Offer:
• Competitive compensation and benefits package
• Flexible working solutions
• Excellent working environment - safety and ethics are important for us
• Culture & Values - we are more than the products we invent and produce - the way we do business is just as important. At Eaton, our values and culture define who we are - both individually and as an organization - and direct our activities every day
• Learning & Development - we invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

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