1,665 jobs for "Senior Customer Support Engineer"

Be part of something powerful. Eaton leads the industry with the largest, most experienced team of field service technicians and engineers, and we're not slowing down. We're expanding our team with driven professionals who want to work on impactful projects, solve real-world challenges, and grow their careers with a company that's shaping the future of power management. We're hiring a Power System Engineer in Buffalo, Rochester or Syracuse, NY. This is a hybrid role with approximately 10% regional travel.

The expected annual salary range for this role is $86000 - $126000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

• Provide technical consultation in power systems studies, power quality analysis, design, installation, startup, maintenance, repair, and training.

• Independently manage assigned projects, ensuring timely delivery within budgeted cost estimates and maintaining job cost accountability.

• Interpret customer specifications and inquiries to develop tailored technical proposals and pricing strategies.

• Provide innovative solutions that may include equipment upgrades, system testing, and design enhancements to improve performance and safety.

• Lead and mentor engineers on medium-sized projects, fostering technical growth and collaboration.

• Conduct and analyze Short-Circuit, LV/MV Coordination, and Arc Flash studies with precision and insight.

• Execute medium-complexity studies and projects independently, demonstrating strong problem-solving and project management skills.

Qualifications:

Basic Qualifications:
• Bachelor's degree in Engineering from an accredited institution
• Minimum of 3 years of engineering experience

• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H1B, H1-B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of the locations listed on the job posting will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:
• Bachelor's degree in electrical engineering
• Minimum of 3 years of engineering experience with a focus on power systems analysis.
• PE License
• IEEE Membership

#LI-LS3

Position Criteria:

• Successfully complete and maintain compliance with Eaton's safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter.
• Submit to periodic customer required background and drug screenings.
• Power Quality Measurements, Load flow analysis, Motor starting studies and Harmonic Analysis
• Strong theoretical understanding of power system analysis for low- and medium-voltage applications.
• Experience with power system analysis including short-circuit, coordination, and arc-flash hazard analysis.
• Experience with managing a diverse range of small- and medium-sized projects unassisted, within targeted deadlines and budget.
• Strong ability to cross-collaborate with adjacent functions (Sales, Project Management, Manufacturing, etc) and to coordinate with external customers and contractors.
• Excellent communication skills and the ability to lead customer-facing discussions and technical collaborations.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

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