Senior Field Service Engineer

The opportunity

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally.

Our Service offerings empower customers & partners to holistically manage the asset lifecycle-from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission).

How you'll make an impact

• You will support troubleshooting on an emergency basis and will follow Hitachi Energy Processes, manuals, instructions, quality standards, and HSE standards.
• You will have a customer-focused and solution-oriented approach required.
• You will listen closely to customer requirements and give feedback to the organization to develop new service solutions or opportunities.
• You will be self-driven and working under your ownership and will be responsible for ensuring Safety on site.
• You will be socially competent to lead co-workers on-site and will work on-site within Japan or abroad with travel >70-80%.
• You will be responsible for ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• You hold a bachelor's degree.
• Proficiency in spoken and read English is preferred.

More about us

Working Conditions and benefits:

Working hours: 900-1730 (1hr break). Flex time is applicable.

Hybrid working style applicable.

Benefits:

• Employment insurance, industrial injury insurance, health insurance, pension insurance
• Paid leave
• Bereavement leaves
• Wedding leave
• Maternity leave
• Spousal maternity leave
• Parental leave
• Nursing care leave

Are you ready for an exciting new challenge? Does the above description sound like you? Welcome to apply! Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested - don't delay, apply today! All other questions can be directed to Talent Acquisition Partner: Yini Cai, LinkedIn - https://www.linkedin.com/in/yini-cai/

• 概要
サービス部門は、GCB（発電機用遮断器）、GIS（ガス絶縁開閉装置）、TR（変圧器）に関するアフターサービスを世界各地で担っています. 具体的には、据付・試験、定期保守、付加価値サービス、トレーニング、トラブルシューティング、設備改修・更新対応などを含みます.

• 役割

フィールドサービスは、GCB、GIS、TRの国内外現場（工事）を統括・管理します.

• 主な職務内容
・GCB、GIS、TRの現地据付・修理・改造を、作業指示に基づき難易度中〜高の作業を実施する.
・緊急時のトラブルシューティングを支援する.
・Hitachi Energyの手順書・マニュアル・品質基準およびHSE基準を遵守する.
・顧客志向・解決志向で業務を進める.
・顧客要求を丁寧にヒアリングし、新たなサービス機会の創出につながるフィードバックを組織へ提供する.
・Hitachi Energy作業認定レベル4または5を保有し、レベル2認定のメンバー（< 5名のFSE）を指導する.
・主体性を持って自律的に業務を推進する.
・現場の安全確保に責任を持つ.
・現場協働者を率いるための高い対人スキルを有する.
・日本国内および海外の現場での勤務（出張比率70〜80%以上）に対応する.
・安全と誠実という当社のコアバリューを体現し、同僚と事業への配慮をもって行動する.

• 応募要件・スキル
・電気または機械系の学位（関連する追加教育があれば尚可）.
・GIS、GCBまたはTRに関する技術分野での実務経験3年以上、もしくは5年以上が望ましい.
・変電機器の工事現場における現場作業責任者の従事経験があれば望ましい

・１級電気施工管理技士があれば尚可
・英語の読み・会話力があれば尚可.

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