189 jobs for "Client Solutions Manager - GBS"

Responsibilities

About Us
The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

About The Role
We are looking for a Sales Solutions Manager to join our Client Solutions Team for the North America region. This role will play a key part in developing strategic, scaled programs that connect TikTok's advertising products with clients' business objectives.

The Sales Solutions Team collaborates with cross-functional teams and key stakeholders on strategic initiatives to scale and operationalize sales solutions in North America. This individual will join a team of Sales Solutions Managers as an individual contributor to driving operational programs at scale for the Client Solutions organization. You will leverage your technical, organizational, program management, and transformation expertise to understand business and strategic goals, translate them into an executable plan, and drive implementation for long term success.

Success in this role requires strategic thinking, the ability to operate at scale and iterate, cross-functional collaboration, very strong organizational skills, and the ability to drive firm accountability with organizational leaders.

Responsibilities
- Strategic Program Management
- Collaborate with operational leaders to ensure smooth project execution, drive stakeholder communication/alignment, govern project timeline and ownership.
- Formulate and implement short and long term action plans in collaboration with cross-functional teams to identify accountability areas and gain buy-in.
- Take lead on program management responsibilities including (but not limited to) hosting stakeholder meetings, managing deliverables, measuring progress, and streamlining communication.
- Analytical Insights
- Partner with cross-functional teams to conduct root cause analysis of revenue challenges.
- Establish operational rigor for executive-facing insights to drive business decisions with advertisers.
- Product Solution Scaling
- Organize feedback loops and align with stakeholders on prioritization.
- Develop and scale program solution prototypes across North America Sales.

Qualifications

Minimum Qualification(s):
- Bachelor's degree or above
- 6+ years in a digital marketing company, with proven experience in strategic program management and understanding of the advertising and technology landscape
- Excellent communication skills and solution-driven mindset, with demonstrated experience partnering with Sales, leadership, and Product to drive key initiatives
- Ability to understand complex problems and creatively problem-solve challenges. This role will require the ability to constantly learn new products and identify/apply applications at scale
- Analytical expertise with demonstrated experience in executive presentation/story-telling
- Excellent English written (clear document writing, presentation making) and verbal communication skills

Preferred Qualification(s):
- Experience operating project management at a scaled support model
- Ability to measure progress, analyze results and iterate programs and initiatives
- Ability to work cross-functionally with multiple teams and stakeholders; excellent relationship building, collaboration, negotiation and influence skills to drive joint initiatives
- High attention to detail with strong organizational skills
- Strong communication and interpersonal skills in project management
- Self-starter and fast learner who has critical thinking skills
- Ability to work in a fast-paced, dynamic environment and adapt to changes

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $97200 - $180000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Bachelor's degree or above
- 6+ years in a digital marketing company, with proven experience in strategic program management and understanding of the advertising and technology landscape
- Excellent communication skills and solution-driven mindset, with demonstrated experience partnering with Sales, leadership, and Product to drive key initiatives
- Ability to understand complex problems and creatively problem-solve challenges. This role will require the ability to constantly learn new products and identify/apply applications at scale
- Analytical expertise with demonstrated experience in executive presentation/story-telling
- Excellent English written (clear document writing, presentation making) and verbal communication skills

Preferred Qualification(s):
- Experience operating project management at a scaled support model
- Ability to measure progress, analyze results and iterate programs and initiatives
- Ability to work cross-functionally with multiple teams and stakeholders; excellent relationship building, collaboration, negotiation and influence skills to drive joint initiatives
- High attention to detail with strong organizational skills
- Strong communication and interpersonal skills in project management
- Self-starter and fast learner who has critical thinking skills
- Ability to work in a fast-paced, dynamic environment and adapt to changes

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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