1,383 jobs for "Service Project Manager"

Responsibilities

Team Insight
The DataCenter Service / Datacenter Cloud System (DCS) team sits within TikTok's global technology structure and supports the company's fast growth by building and operating hyper-scale datacenters, managing the life cycle of server fleet, providing cloud solutions, and developing various infrastructure services, making sure they are scalable and are reliable.

Responsibilities
- Participate in the planning and construction of the CoLocation Data Center infrastructure project, track progress, facilitate communication, anticipate operational risks, be responsible for the testing, acceptance, and takeover of the infrastructure of the CoLocation Data center infrastructure project, and ensure the smooth delivery of the project.
- Responsible for the operation of CoLocation Data center infrastructure, ensuring stability, exploring optimization, and improving data center management;
- Own end-to-end change management for all high-risk datacenter maintenance activities to ensure uninterrupted facility operations
- Responsible for data center operation moderation, event reporting, and fault tracking and handling, to enhance data center service capabilities;
- Maintain collaborative partnerships with vendors, internal teams, and stakeholders to support seamless facility delivery
- Conduct regular audits and performance reviews of CoLocation Data Center providers' maintenance programs, collaborating to improve facility upkeep effectiveness
- Support the DC Operations team as a Subject Matter Expert to understand and manage design limitations and risks.
- Supervise construction teams during Data Hall fit-outs, including end-to-end coordination of IT services, power system deployment, and cooling infrastructure implementation.
- This role requires availability outside of normal business hours to respond to communications and coordinate the management of critical, high-priority facility incidents that may impact business operations.

Qualifications

Minimum Qualifications
- Diploma or professional certification in Electrical/Mechanical Engineering (or related facility engineering discipline), with 5+ years of datacenter facility operations experience
- Proven experience implementing facility power redundancy designs (2N, N+1 distributed architectures) in production environments
- Deep understanding of cooling redundancy strategies and concurrent maintainability requirements (N+1, N+2 designs) for uninterrupted operations
- Hands-on experience maintaining critical datacenter mechanical/electrical systems: generators, chillers, cooling towers, air handling units, UPS, and electrical sub-distribution infrastructure
- Strong communication skills with meticulous attention to detail for facility documentation and stakeholder coordination

Preferred Qualifications
- Ability to prioritize complex facility workstreams in fast-paced, ambiguous datacenter environments
- Working knowledge of TIA-942 and ASHRAE standards for datacenter power/cooling capacity calculations
- Experience managing vendor contracts, facility capital projects, or operational uptime programs
- Strong risk assessment and decision-making capabilities to resolve critical facility uncertainties while maintaining business continuity

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Diploma or professional certification in Electrical/Mechanical Engineering (or related facility engineering discipline), with 5+ years of datacenter facility operations experience
- Proven experience implementing facility power redundancy designs (2N, N+1 distributed architectures) in production environments
- Deep understanding of cooling redundancy strategies and concurrent maintainability requirements (N+1, N+2 designs) for uninterrupted operations
- Hands-on experience maintaining critical datacenter mechanical/electrical systems: generators, chillers, cooling towers, air handling units, UPS, and electrical sub-distribution infrastructure
- Strong communication skills with meticulous attention to detail for facility documentation and stakeholder coordination

Preferred Qualifications
- Ability to prioritize complex facility workstreams in fast-paced, ambiguous datacenter environments
- Working knowledge of TIA-942 and ASHRAE standards for datacenter power/cooling capacity calculations
- Experience managing vendor contracts, facility capital projects, or operational uptime programs
- Strong risk assessment and decision-making capabilities to resolve critical facility uncertainties while maintaining business continuity

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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